Prevent feedback tasks from also being added as a comment on articles
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3 weeks ago
I want to change the OOTB function that allows a feedback comment to also add as a comment on the article as it will create too many emails and noise.
I have an email notification that triggers when a feedback task has been assigned to me but with the OOTB settings on for article ratings, emails are also being triggered which I want to stop.
These are the settings I have configured:
This is what happens when a user leaves feedback:
To be clear - I do want emails to be triggered when comments are left on an article, but I don't want comments via these feedback tasks to be added as a comment.
What can I change so that the comments from a feedback task don't get added as a comment?
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3 weeks ago
Yes I think you are right, that widget looks like the places to do it but I will need to ask a developer to take a look for me.