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Prevent feedback tasks from also being added as a comment on articles

Keszia
Giga Guru

I want to change the OOTB function that allows a feedback comment to also add as a comment on the article as it will create too many emails and noise.

 

I have an email notification that triggers when a feedback task has been assigned to me but with the OOTB settings on for article ratings, emails are also being triggered which I want to stop.

 

These are the settings I have configured:

Keszia_0-1755490194294.png

This is what happens when a user leaves feedback:

Keszia_2-1755490335895.png

 

To be clear - I do want emails to be triggered when comments are left on an article, but I don't want comments via these feedback tasks to be added as a comment. 

 

What can I change so that the comments from a feedback task don't get added as a comment?

 

10 REPLIES 10

Yes I think you are right, that widget looks like the places to do it but I will need to ask a developer to take a look for me.