Problem sending attachments with Email Notifications

aguanci
Tera Expert

‎08-10-2023 06:37 AM

Hello,

 

We have an issue sending out attachments with an email notification within our Pre-Boarding LifeCycle Event Case. I have tried 3 of the following ways to accomplish sending out attachments with the Notification. 

 

  1. Attached the attachments to the Notification and selected "Include Attachment."
  2. Since this didn't work I tried creating a mail script that would pull the attachment from the sys_attachment table and download the attachments to their computer. This solution could not be used, as our new hires receiving the email could not download the attachments using the link generated by the mail script.

aguanci_0-1691674281993.png

   3. I created a Business Rule on the sys_email table. The Business Rule would add attachments to any email with the Subject of the notification. 

aguanci_1-1691674519175.pngaguanci_2-1691674547441.png

 

None of these methods worked for us. Could someone please guide us into the right direction? 

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Jack
Tera Guru

‎08-12-2023 09:46 AM

Hi, 

I think approach #1 is simple way, but you have misunderstood the "include attachment" option. 

Try to add attachment on record that triggered  this notification (instead of the notification)

wiki:

https://docs.servicenow.com/en-US/bundle/vancouver-platform-administration/page/administer/notificat...

 

Note, 

It will include all attachment of record.

 

Hope this help!

 

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