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Protection policy applied on HR case form

Simanta27
Tera Contributor

‎03-21-2024 09:37 PM

Hi everyone, I have an HR case in a specific view which is not allowing me to edit the form and also does not display any related lists and is showing a message as "This item is read-only based on its protection policy". Can anyone let me know how to remove this?

Thanks!

 

Simanta27_0-1711082203035.png

 

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Ravi Chandra_K
Kilo Patron

‎03-21-2024 11:10 PM

Hi @Simanta27 

usually protection policy is applied to ServiceNow's application code which is not editable by anyone else.

go to the xml of the record and see the protection applied. (sys_policy).

this must have been applied by developers in your system.

 

Please mark the answer as correct and helpful if helped.

Kind Regards,

Ravi Chandra

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