Quick Action /search-kb in HR Agent Workspace
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07-05-2023 11:36 PM
Hi,
As an HR Agent, i am trying to search for KB Article in chat window of HR Agent Workspace. I have selected /kb-search quick action and entered the short description of the KB Article. But, it says that the "no matching articles visible to the requestor found" .
Thanks,
Arun
1 REPLY 1
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07-24-2023 02:52 PM
Hi, enable ai search and it should find the records.
AI Search Quick Start Guide (servicenow.com)
If this information helps, please mark my answer correct or helpful.
Thank you