Quick Action /search-kb in HR Agent Workspace

devendranarun
Tera Guru

Hi,

 

As an HR Agent, i am trying to search for KB Article in chat window of HR Agent Workspace. I have selected /kb-search quick action and entered the short description of the KB Article. But, it says that the "no matching articles visible to the requestor found" . 

devendranarun_0-1688625344336.png

 

Thanks,
Arun

1 REPLY 1

Krissy
Giga Guru

Hi, enable ai search and it should find the records.

 

AI Search Quick Start Guide (servicenow.com)

 

If this information helps, please mark my answer correct or helpful.

 

Thank you