Quick Messages vs Email Client Templates?

[Dawn25]

Wondering if anyone can explain the major differences between ServiceNow "Quick messages" and "Client email templates".  We are interested to know when you might want to use one over the other?  Today our company uses Quick Messages via Agent Workspace and we are now going to be adding "Client Email templates".   Is there a reason to continue using Quick Messages after we implement the client email templates?  In other words, does one have an advantage over the other?  Are there any plans for ServiceNow to retire Quick Message in the future?

Please advise.

[Community Alums]

Quick messages are user actionable on demand usually (I havent used them for general notifications) while templates are the standart way ease our email content (used mostly for triggered notifications - update record, create record, some action happened).

So the first one are used to help the fullfillers (incident is opened and you want to ask the caller for logs - you send email with a predefined quick message instead of writing it from scratch).

The latter is for applying a template to the standart emails.

So both are needed in general.

[AshishKM]

Hi @Dawn25 , 

Quick msg configured on table with condition(optional), we can configure the user specific quick messages, however the email client template is same for all user(s). 

In quick msg, there is no option for recipient configuration, email client template has recipient & sender setup. 

The quick msg option added in the Email Client Form only, if there is no custom template then default one will use and different quick msg or user specific quick msg can be use. It's kind of custom body part over the same template.

-Thanks,

AshishKMishra