"Approve" and "Reject" buttons are not appearing on the My Active Items widget in the ESC portal

[developer88]

Hi All,

In the My Active item widget, I want to display an "Approve" and "Reject" button for approvals, as mentioned in the screenshot. However, it currently shows "View Details."

I've configured it according to the documentation provided, but it's still not functioning as intended. Any insights or suggestions on how to implement this would be greatly appreciated.

https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/employee-ce...

[MrRaven]

Hey @developer88 , 

most functionality of that widget can be configured in the to-dos Configuration Module under Employee Center. 

Open the Module and finde the entry for sys_approval. 

Search for the related List: "To-do Configuration Details" and check if there is an entry for the type of Ticket you want to approve, e.g. sc_req_item. Many types don't come preconfigured. 

If your type is not present create a new entry for the child table where your approval for lays, e.g. sn_hr_core_case. 

In this new record define the parent Child mapping based on the approval for (if applicable to your case) and define the condition under which this view should be applied. 

In the FieldMappings you can define how the layout should be like. 

Include the "approval action group" under Action Group to enable the approval buttons. 

heres a screenshot on how that looks on my instance: 

hope that helps 

Kind regards

Rouven