"opened for" and "Subject person" is hidden when i select new COE
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-21-2025 12:27 AM
Hi all,
I have created a new COE extending the table HR case (sn_hr_core_case)
It works well in backend but in HR Agent workspace, when there is no COE selected, it shows the "opened for" and "subject person"
When I select the new COE - those fields "Opened for" and "subject person" hidden
Again, it works well when i select OOB COE, I'm not sure what is missed..I'm testing as HR admin.
Anyhelp is appreciated
- Labels:
-
Human Resources Service Delivery
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-21-2025 02:02 AM
check this
Create New Case "Opened for", "Subject Person" and read-only relationship of items
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-21-2025 02:28 AM
Thanks for response but this is not issue...I checked all the related UI policies and case configuration...Everything is OOB and it works in UI 16, The issue is only on HR agent workspace where i shared the screenshots above
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-21-2025 03:06 AM
the new HR agent workspace (configurable) or the old one?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-21-2025 03:08 AM
New HR Agent workspace