Hello,
I have checked while transferring a case into another new case the previous SLA get canceled because of OOTB functionality and new SLA is getting triggered with new case.
I have a requirement where we need to transfer the in progress SLA from old case new transferred case. While transfer into a new case from old case, the old SLA should also attach with new one case with in progress stage and new SLA should not triggered for the new transferred case.
Could you please advise me how to implement this ?
Thanks & Regards,
Atanu Maity
