"opened for" and "Subject person" is hidden when i select new COE

BEBOLD2
Tera Contributor

Hi all,

 

I have created a new COE extending the table HR case (sn_hr_core_case)
It works well in backend but in HR Agent workspace, when there is no COE selected, it shows the "opened for" and "subject person"

BEBOLD2_0-1742541831113.png



When I select the new COE - those fields "Opened for" and "subject person" hidden

BEBOLD2_1-1742541883215.png
Again, it works well when i select OOB COE, I'm not sure what is missed..I'm testing as HR admin.

Anyhelp is appreciated

 

5 REPLIES 5

michaelj_sherid
ServiceNow Employee
ServiceNow Employee

@BEBOLD2 The preset event for the COE field may be impacting you. I would start there and I feel this will yield the details as to why your custom COE is hiding the fields.

 

michaelj_sherid_0-1742563624248.png

 

 

If my answer has helped with your question, please mark my answer as an accepted solution and give a thumbs up.

Regards,

Mike