"Record History" related tab on Agent workspace for HR Case management

Simanta27
Tera Contributor

Hi everyone, There is a related tab named "Record history" present on the HR Case form in Agent workspace for HR Case Management, I want to remove it, any help on how can this be done? Attaching screenshot for reference.

Thanks in advance! 🙂

Simanta27_0-1707390474889.png

 

7 REPLIES 7

hiding don't solve. once selected, click on "tab" on the top right of the screen (in blue), right next of the component name. then click "Go to Tab". then selected from the list on the right the RL and click on the option icon next to its name. now you can click the red buttom to deleted it. DONE

Daniel Wang
Tera Contributor

Hi Simanta,

I am having the same issue where I want to remove the Record History tab from agent workspace for HR.

Do you have any update on this?

If not mistaken, this should be a default tab that has to be restricted by system property & ACL.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0724318

OS4
Tera Contributor

"Record history" is not part of the related list, but a component within HR Workspace. If you are using OOTB Record (Case SRP), you need to make a copy of it, then remove/hide the component. I prefer hide instead of deleting, as per below.

 

OS4_0-1755249686579.png