Read operation on table 'sn_hr_er_enquiry_case' from scope 'Human Resources: Core'

[vijani]

Hi all, I am encountering the following error while creating a case. Could anyone please help me with this?

Read operation on table sn_hr_er_enquiry_case from scope Human Resources: Core was denied.The application 'Human Resources: Employee Relations' must declare a Restricted Caller Access privilege. Please contact the application admin to update their access requests.

Thank you 

[Tanushree Maiti · Accepted solution]

Hi @vijani 

This error occurs due to ServiceNow's cross-scope data protection. Because the 'Human Resources: Employee Relations' application attempts to read HR data outside of its own application scope

1.  In the left-hand navigation filter, type sys_restricted_caller_access.list to open the Restricted Caller Access Privileges table. 
2. Create a New Record: Click New. 
3. Configure the Privilege: Set the following values:

• Source Application: Human Resources: Employee Relations
• Target Type: Table
• Target Name: sn_hr_core_case
• Operation: Read
• Status: Allowed

[vijani]

Hi @Tanushree Maiti  could you please tell me the remaining marked fields values on the form.
Thank you for your quick response.

[Tanushree Maiti]

Target : your table name like 

• Target Name: sn_hr_core_case
• Operation: Read

[vijani]

Hi @Tanushree Maiti  i got this error while submiting the cross scope request