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3 weeks ago - last edited 3 weeks ago
Read operation on table sn_hr_er_enquiry_case from scope Human Resources: Core was denied.The application 'Human Resources: Employee Relations' must declare a Restricted Caller Access privilege. Please contact the application admin to update their access requests.
Thank you
Solved! Go to Solution.
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3 weeks ago
Hi @vijani
This error occurs due to ServiceNow's cross-scope data protection. Because the 'Human Resources: Employee Relations' application attempts to read HR data outside of its own application scope
- In the left-hand navigation filter, type sys_restricted_caller_access.list to open the Restricted Caller Access Privileges table.
- Create a New Record: Click New.
- Configure the Privilege: Set the following values:
- Source Application: Human Resources: Employee Relations
- Target Type: Table
- Target Name: sn_hr_core_case
- Operation: Read
- Status: Allowed
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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3 weeks ago
where you are getting this error? native or workspace?
share screenshots
was this error coming earlier?
Any recent upgrade?
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
Hi @Ankur Bawiskar
it's on native view
i have created a custom table(Enquiery) by extending ER case and also created topic details and category, hr service.
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3 weeks ago
screenshots please
Ankur
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3 weeks ago
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3 weeks ago
somewhere some script is trying to access that table from HR Core scope
Did you try to give cross scope privilege record for that table from HR Core scope?
like this
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader