Recent and Popular Item widget showing IT catalog items in ESC portal

Harshita Omer1 · ‎07-24-2023

Hi All,

In my ESC portal > Recent and Popular Item section showing me the catalogs item from IT portal. Therefore I have cloned the widget and made the changes to show the catalog items from HR in My Recent Item, but I am not able to do the same for Popular Item section.

The Popular Item is calling a separate script include (SCPopularItems) which is fetching the data to display from 'catalog_channel_analytics' table. Currently, it is displaying the data from HR Service Catalog as well as from IT Service Catalog.

I have tried few ways to do it, but not able to achieve the required result. Can you please help here.

Thanks in Advance!

Widget > Server Script for Popular Item:

data.popularItems = getPopularItems();

function getPopularItems() {

return new SCPopularItems().useOptimisedQuery(gs.getProperty('glide.sc.portal.popular_items.optimize', true) + '' == 'true')

.baseQuery(options.popular_items_created + '')

.allowedItems($sp.getAllowedItems())

.visibleStandalone(true)

.visibleServicePortal(true)

.itemsLimit(options.limit ||

.restrictedItemTypes(['sc_cat_item_guide', 'sc_cat_item_wizard', 'sc_cat_item_content', 'sc_cat_item_producer'])

.itemValidator(function(item, itemDetails) {

if (!item.canView(gs.isMobile()) || !item.isVisibleServicePortal())

return false;

return true;

})

.responseObjectFormatter(function(item, itemType, itemCount) {

return {

order: 0 - itemCount,

name: item.name,

short_description: item.short_description,

picture: item.picture,

price: item.price,

sys_id: item.sys_id,

hasPrice: item.price != 0,

page: itemType == 'sc_cat_item_guide' ? 'sc_cat_item_guide' : 'sc_cat_item'

};

})

.generate();

}

Community Alums · ‎07-24-2023

Hello @Harshita Omer1 ,

Full understanding of the behavior of these two widgets: https://www.servicenow.com/community/hrsd-forum/how-does-quot-recommended-for-you-quot-and-quot-popu...

Thanks!