Recent and Popular Item widget showing IT catalog items in ESC portal
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07-24-2023 04:30 AM
Hi All,
In my ESC portal > Recent and Popular Item section showing me the catalogs item from IT portal. Therefore I have cloned the widget and made the changes to show the catalog items from HR in My Recent Item, but I am not able to do the same for Popular Item section.
The Popular Item is calling a separate script include (SCPopularItems) which is fetching the data to display from 'catalog_channel_analytics' table. Currently, it is displaying the data from HR Service Catalog as well as from IT Service Catalog.
I have tried few ways to do it, but not able to achieve the required result. Can you please help here.
Thanks in Advance!
Widget > Server Script for Popular Item:

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07-24-2023 10:41 AM
Hello @Harshita Omer1 ,
Full understanding of the behavior of these two widgets: https://www.servicenow.com/community/hrsd-forum/how-does-quot-recommended-for-you-quot-and-quot-popu...
Thanks!