Recommendations on best place to announce unplanned outages on Employee Center Pro?

[Swankeeper]

We're in the process of migrating both a Service Portal instance and an ESC instance to a common presentation using EC Pro.  The more interesting questions are starting to surface now, like "is there a recommended best practice as to where to publicize things like unplanned outages?  On Service Portal we just stuck a banner across the top - what is suggested once that's not available any longer?"  Content Experiences?  News Feed?  Other?

[Sandeep Rajput]

@Swankeeper Best approach is to create an Announcement on Service Portal

Please go through this  https://portalorem.com/blog/custom-corner-service-portal-announcements tutorial to know steps to create an Announcement in ServiceNow.

Here is the official documentation for the same https://docs.servicenow.com/bundle/washingtondc-platform-user-interface/page/build/service-portal/ta...

Hope this helps.

[Sohail Khilji]

Hi @Swankeeper ,

Its the same like SP , you can use the announcement module to broadcast your outages and informations on ESC too. Its pretty simple to do you can navigate to >  Service portal > Announcements.

Click on new > 

select type as banner or widget as needed (banner recommended for outages)

Enter all the info realted to the accouncements... like name, title , from, to , behaviour etc...

and in Portal tab > select the portal you want to make it visible on. (Eg. ESC).

Save it.. your done !

I hope this helps...