Record Producer_HRSD > > where is the variable data stored

[ASHU_1]

Scenario: HR Service and appropriate Record Producer is configured. Employee submits all the details on the record producer and submits. HR Case is created.

1. If an HR Agent/ Manager/ Admin wants to view the Variable input data what the EE had submitted, how can they view it (especially if its not mapped to any field in HR Case - New/Existing field is not created and there is no Record producer script) Is there a way to see the Variable value for HR Service Record Producer within the HR Case form (Variable Editor? does that work with HR Cases?) 

2. if HR agent has to create the same case for an Employee but from the platform view (Admin View - Create a HR Case), how can they capture the record producer variable values in this scenario when using the platform view?

@Kiel Sanders 

@Susan Britt

@John Zhang 

@Ankur Bawiskar 

@michaelj_sherid 

[michaelj_sherid]

Hi @ASHU_1 . Here is a post on the variable editor that is worth reviewing as you accommodate your use case. You can see there are things to think about like how they will be displayed and others chimed in to be able to change the values.  For your second question, we do have functionality that can help in features such as the Case Creation Configuration that allows you to configure what fields will be displayed on the case creation. This can help to get the values into the case but will require a field to hold these values whereas you may not have all of your variables mapped, so this can present challenges. I am not saying to create a field mapping for every variable so that you can use the field in the case creation configuration.  This is where fulfillment instructions can help to be sure you get all of the information that is needed up front.

Regards,

Mike

[JulianLemcke]

We have implemented a script that creates "Empty Variables" from the Record Producer, if the Case got created in the HR Agent workspace. With this, the Agents were able to enter the values.

Ideally: The Variables would be rendered into the "Case creation modal", but I did not wanted to customize that.

[ASHU_1]

Can you share the script?

[Joseph Gabriel]

Can you share any details about the script?