Record producer variables not showing on HR Case when created via backend

[rafas_2703]

Hi everyone,

I am creating a HR Case via backend using a HR Service that is associated with a record producer that contains variables. When I create the HR Case via backend, the variables of the record producer are not visible / associated with the HR Case.

Anyone knows why and how can I fix this?

Thank you!

[Community Alums]

Hi @rafas_2703 ,

Please refer to the solution :

https://www.servicenow.com/community/hrsd-forum/hr-service-record-producer-variable-not-showing-up-i...

[PrashantLearnIT]

Hi @rafas_2703 

Check whether variable editor is added for that or not.

[rafas_2703]

Hi @PrashantLearnIT ,

Yes, the variable editor is added. If I open from backend, the variable of my record producer doesn't appear. However, if I open from the frontend it appears.

Do you know why?

Thanks!

[swathisarang98]

Hi @rafas_2703 ,

Could you please share some screenshot of backend view and frontend view which you are getting ?

Please check and Mark Helpful and Correct if it really helps you.

Regards,

Swathi Sarang