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06-26-2024 03:02 AM
Hi everyone,
I am creating a HR Case via backend using a HR Service that is associated with a record producer that contains variables. When I create the HR Case via backend, the variables of the record producer are not visible / associated with the HR Case.
Anyone knows why and how can I fix this?
Thank you!
Solved! Go to Solution.
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06-27-2024 12:52 AM
Hi guys,
I created a Record producer, HR Service and HR Template and a Business rule with the Timing: before and action insert and it worked.
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06-26-2024 03:15 AM
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06-26-2024 03:16 AM
Hi @rafas_2703
Check whether variable editor is added for that or not.
Please appreciate the efforts of community contributors by marking the appropriate response as the correct answer and helpful. This may help other community users to follow the correct solution in the future.
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Cheers,
Prashant Kumar
ServiceNow Technical Architect
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06-26-2024 03:48 AM
Hi @PrashantLearnIT ,
Yes, the variable editor is added. If I open from backend, the variable of my record producer doesn't appear. However, if I open from the frontend it appears.
Do you know why?
Thanks!
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06-26-2024 03:55 AM
Hi @rafas_2703 ,
Could you please share some screenshot of backend view and frontend view which you are getting ?
Please check and Mark Helpful and Correct if it really helps you.
Regards,
Swathi Sarang