Record producer variables not showing on HR Case when created via backend

rafas_2703
Tera Guru

Hi everyone,

 

I am creating a HR Case via backend using a HR Service that is associated with a record producer that contains variables. When I create the HR Case via backend, the variables of the record producer are not visible / associated with the HR Case.

 

Anyone knows why and how can I fix this?

Thank you!

1 ACCEPTED SOLUTION

rafas_2703
Tera Guru

Hi guys, 

I created a Record producer, HR Service and HR Template and a Business rule with the Timing: before and action insert and it worked.

View solution in original post

8 REPLIES 8

PrashantLearnIT
Giga Sage

Hi @rafas_2703 

 

Check whether variable editor is added for that or not.

 

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Hi @PrashantLearnIT ,

 

Yes, the variable editor is added. If I open from backend, the variable of my record producer doesn't appear. However, if I open from the frontend it appears.

 

Do you know why?

Thanks!

Hi @rafas_2703 ,

 

Could you please share some screenshot of backend view and frontend view which you are getting ?

 

Please check and Mark Helpful and Correct if it really helps you.

Regards,

Swathi Sarang