Rejecting a HR Case

[st27]

Hi all,

On the life cycle event, I have created an activity type Approvals and in the Approval options, I have selected 'On Rejection' =Allow resubmit of approvals.

The docs says after setting up the above, if we reject the HR case then there will be a message displayed on the HR case which will allow the user to resubmit the rejected HR case.

Issue: After rejecting the HR Case I don't see this message on the HR Case? What Am I missing? Thanks in advance.

Screenshot attached of what I am trying to achieve.

[michaelj_sherid]

Hi st, Only the assignee will see the message at the top of the case to resubmit after the rejection.

Regards,

Mike

[st27]

Hello michaelj,

Many thanks for your reply,

I have assigned the case and impersonated the user and I do not see the message that I was expecting? Does it trigger from any scripts? Thanks

Regards,

[michaelj_sherid]

Hi @st The action is from a UI Action - Resubmit Approvals. This will help you to understand why it is not showing for your use case. Here is what the UI Action looks like.