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Unable to crate HR Case from agent workspace

Hi I am trying to create HR Case by through of Hr agent workspace, once I open workspace click on + icon then click on "Create HR Case". Then showing below error "The page you are looking for could not be found".  I think this page is not in our inst...

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Tracking external quick links

Is it true that we are unable to track external links on ServiceNow?    That we can only track quick links internal to ServiceNow?  

gmh2113a by Tera Contributor
  • 572 Views
  • 2 replies
  • 0 helpfuls

Favorites functionality in service portal

Hi,I can see favorites functionality in record producer and knowledge article. I want this function to implement on quick link table in portal. How can I achieve this?. Thanks in advance

change approver when approver not available

helloI have implemented a flow that initiates an approval request whenever an HR case is created for a specific HR service.I would like to inquire about the available options in the event that the designated approver does not respond, for example, if...

Tal5 by Giga Guru
  • 725 Views
  • 4 replies
  • 1 helpfuls

Resolved! Script returns undefined for reference value

Hi Team,I was learning on scripting where i had uses case to fetch manager (reference to user table) in HR profile and populate on filed on other scoped table var hrProfileGR = new GlideRecord('sn_hr_core_profile');hrProfileGR.addQuery('sys_id=04556f...

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preethigovi by Tera Contributor
  • 1341 Views
  • 14 replies
  • 4 helpfuls

COE Security Policies not working

I created these COE security policies. You can't see the groups that are assigned to each but in the Policy name, those are the groups that are selected in the group section. The HR SBS & Payroll groups should see all cases which is the 2nd policy. T...

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tworzala by Tera Contributor
  • 941 Views
  • 5 replies
  • 0 helpfuls

Docusign Integration - 401 Error

Hi Experts, Hope you are doing well! I would like an integration with Docusign established to manage document e-signatures on important documents requiring signatures. This will allow me to capture signatures without generating a paper form. I have f...

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Sivaranjan1 by Tera Contributor
  • 932 Views
  • 2 replies
  • 0 helpfuls

Consolidating HR Services in ServiceNow - Best Practices?

Hi everyone,We're implementing numerous HR services in ServiceNow, and anticipate employee confusion with a large number of individual services.We're considering consolidating similar services, but manually comparing many services for similarity is c...

Document Templates of PDF Type in HR Agent Workspace

Hi, Are agents able to generate document templates of PDF type in the Agent Workspace for HR. The document template and document template category are filled out. If the agent is in the HR Agent Workspace, they do not have the Preview document UI act...

How to delete recent searches from global search

Hi All, Could you please help us on how to delete the recent searches from global search(please see the attached screen shot)  Can someone provide your expertise over here? Thank you in Advance!!!Manisha

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Manisha30 by Tera Guru
  • 706 Views
  • 2 replies
  • 0 helpfuls

Resolved! HRSD

Hello,  I recently came across a question during my HRSD exam preparation about Autoresize but I couldn’t find any information or relevant examples in the labs I worked on, I would like to know: what is the use of Autoresize property in HRSD and how ...