Resolved! Campaigns - Are they available with ITSM or SPM?
Hi, I have been asked to create campaigns for ideas, but I wonder if campaigns are available just for HRSD module or differently for SPM or ITSM modules as well. Thank you,Tommaso
Forum Posts
How to display the Client Role to the HR Profile
Hi! I am looking to add the Client Role to the HR Profile and display it on a list layout and the HR Profile itself. For example: Employee : Jane DoeClient Role: Employee Employee: John Doe Client Role: Alumni Employee: Jim DoeClient Role: New Hire
Zoom call integration with HRSD
Hello all,Has anyone done the Zoom call integration with HRSD or When we start the call from HR agent workspace the call link needs to be generate. If there is any documentation that would be helpful. Thank you
Universal request message - "Your request was transferred to "
When we transfer the Universal request, we are receiving system message with HTML format on HR case Has anyone know where this message is coming from "Your request was transferred to "?Your response is highly appreciated, thank you!
HTML formatting not retained in email client from HR Case Response Template (sn_hr_core_case)
Hi TeamCan some one please help me? I want to show the text "Total Reward" in bold and red in the email body using a response template.When I paste this text from Microsoft Word, it works perfectly, and the email displays the formatting as expected.H...
Servicedesk agent is unable to see records of the caller when he receives a phone call
When servicedesk agent received a phone call via Interaction desktop, a tab is automatically opened for servicenow and an IMS opens, he doesnt see any Record Data from users. Since the update he is having this issue and he doesnt see any Record Data ...
HR Case Commented Notifications & Watchlist Users
Hello, wondering if someone else has had similar experience to this & idea on how to proceed. Currently, when an employee replies to a HR Case comment notification via email, we have send to event creator unchecked to stop the platform from sending b...
showFieldMsg in client script not showing in red color for type "error" in Employee Center
In Employee center, For one of the catalog item, I have a client script such as when some conditions are met error message should be shown.This is the script I tried in my PDIIm expecting to see the error message in red color, but its simply a text w...
Disable sharepoint connector schedule jobs
Hello all,we have removed sharepoint AI search source from our Search profile but still integration hub usage is being spiked because of sharepoint connector schedule jobs running every week to index user permissions.Can we disable sharepoint connect...
Resolved! Employees in watch list are not able to see the requests for which they are marked in watch list
Hi Team, I have a requirement that Employees in watch list are not able to see the requests for which they are marked in watch list under my requests of self-service portal and also send email to watch list users I have tried creating after business ...
Resolved! Standard OOB groups in HRSD
We have started setting up HRSD and can see that there are Standard groups with "HR" as parent.is that a best practice to use them instead of creating our own ? They all are setup with respective roles and I was wondering how others are doing it.
HRSD Employee Lifecycle Journey - add tasks to Activity Set
Do the tasks that are added to an Activity Set within a Lifecycle Event need to be from within HRSD, or can I add existing tasks from across the platform?As an example, we have specific coordination tasks within another application on the platform th...
Bulk Case Creation
Hello Everyone, I am looking around a solution around Bulk case creation beyond OOTB bulk cases which creates generic cases. Scenario: HR agent wants to create bulk cases from the spreadsheet which will include the fields like employee id, field1, fi...
query_match issue for workers (m2m_dictionary_dataclass.data_class)
Related to the recent query_range "May Maintenance" issue... Anyone else seeing lots of query_match issues for system-related 'worker' activity? e.g.: 2025-05-20 14:35:16 worker.6 m2m_dictionary_dataclass.data_class query_match I'm unsure if this is ...
Variable Editor to be created while creating HR case from Basic UI
Hi Everyone,i had a demand where when an agent creates an HR case from Basic UI he should get an editable variable editor that is same as the record producer created.My assumption is that the Variable editor is only visible when a case is created fro...