Related list is not visible on Hr core case table

susmitha17
Giga Guru

Hi Everyone,

On HR core case table,we have related list 'requested items->parent' but this is not visible on form

but this related list is visible on hr lifecycle events form

Any idea where is it configured and how was it configured

1 ACCEPTED SOLUTION

Susan Britt
Mega Sage
Mega Sage

Verify the List Control (System UI > List Control) is not omitting it if empty (i.e., does the open HR Case have child RITM records?).  Normally speaking requested items' parent is the request (REQ) and not the HR Case, but please confirm.

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6 REPLIES 6

Ankur Bawiskar
Tera Patron
Tera Patron

@susmitha 

any onload client script or UI policy script is hiding it

even for admins it's not visible?

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Susan Britt
Mega Sage
Mega Sage

Verify the List Control (System UI > List Control) is not omitting it if empty (i.e., does the open HR Case have child RITM records?).  Normally speaking requested items' parent is the request (REQ) and not the HR Case, but please confirm.