Hi Team, I have a KB article consider KB0012345 which i am able to view in HR portal and when i check in Global search it is coming up but for few KB articles if go to Knowledge Home page and Choose ASK HR it is not showing up even if i choose all a...
Some HR Case variables are not showing up in the newer HR Agent Workspace but appear correctly in the HR Workspace (Classic).There are no UI Policies, Scripts or Business Rules hiding these variables. I've also verified the Form Layout, and the corre...
I need to establish knowledge template usage: how many and which articles are using a certain template: There does not seem to be an OOB way to do this: Any thoughts on how I can pull a report for kb templates and usage?
We've noticed an issue in the Xanadu release of ServiceNow with the HRI Case User Acceptance Subflow. The script currently appears to be processing only one HR case per day, specifically those in the "Awaiting Acceptance" state.Could someone please h...
Hi experts,We are setting Worktype field based on HR service and subservice using UI policies.And SLA are configured based on this worktype field value.Problem: For example, in below screenshot, after selecting HR service and subservice, worktype is ...
Dear Community, Im having issues with a Lifecycle Event for Onboarding that Im working on: For now the LifeCycle Event is configured as per the following: First 2 Activity Sets with their tasks are correctly triggered, however the Acceptance Documen...
Hi @Ankur Bawiskar, I'm executing my schedule job now and I'm able to see that in email logs it is sending email notification for user whom hire date is on 17th March ideally it should send notification to user whom hire date is on today 16th March ...
Hi, I have few queries on implementing Self- Service Analytics Dashboard for HRSD. 1. How to achieve a dashboard for Self-Service Analytics. I have gone through the below documentation but didn't find any OOB dashboard available."https://www.servicen...
Hello! Could anyone share the parameters they are leveraging internally to determine if a microsite can be used? We are a sharepoint heavy organization and trying to migrate content over to microsites but want be very crisp on use-case. Some criteria...
Hi. I am trying to benchmark our search activity on our Tier 0 portal. Our instance is somewhat unique in that we only have implemented HRSD. We have Sharepoint for employee communications and another application and case management system for I...
Hello folks, I'm currently looking into the latest implementation of the "Playbook Experience" which is now integrated into the Workflow Studio and I was wondering if there is any plan going forward how that feature will work with the regular "Lifecy...
Hi all, Is there any way to hide the SLA Breached case card tag on the case card in HR UIB workspace landing page? Thank you in advance,Victoria
Hi Team,The Actual start field is populating for some hr cases but seems to be empty for most of the hr cases. How to fix it.
Hi @shivatmika_19, I have written code and added below code to calculate years. It is not working. Please find attached screenshot : Please help me to correct that. Regards, Nivedita
I am trying to access case data via REST API using asp.Net. I have done this successfully for incidents in the past (both get and post) but for some reason I can't see to find out which table I need in order to access case data. I am trying to get c...
