Resolved! Generic Accounts
Hi Everyone, Can someone explain what are generic accounts in ServiceNow ?Their significance, any article related to them, why are they not visible on normal forms ?Thank you
Forum Posts
Hide Record Not found tab in Agent workspace while transferring the HR Service to different CoE.
Hi, When the HR service of the HR case is changed to a different CoE table, the current record will be removed and a new record will be getting created with the details in the corresponding changed HR service table. So it opens the new record in the ...
HR service subject person included in Lifecycle event
Hi, I would like to add HR service "Probation Period Evaluation" in our onboading lifecycle event.I have created the HR service and record producer and placed the HR service in the Onboarding Lifecycle Event as an employee task with HR service Task T...
Setting Due Date on HR Case Template
I would like to set a due date on an HR Case. We have regular back office processes that we would like to track in HR Case. Rather than using an SLA, we would like to consider using a Due Date. This could be set manually, but I would like to autom...
On Managed Documents - cannot see link to knowledge article
Hi Community!So the topic is on Managed Documents - I uploaded a document through Managed Documents feature which worked. Now I'm trying to connect a document to a knowledge article. I followed the instructions in the product doc but it seems I'm not...
template field on hr template is not showing any results
Hi All, We have an issue where few of the users are unable to see the values of template field on HR template form.Please find the screenshot for the same. Can someone provide your expertise over here. Thanks in Advance!!!Manisha
Resolved! "Requested attachment does not exist" error while viewing the attachment on task on portal
Hi All, We found an issue where users are unable to view the attachment on hr task in portal and it is showing requested attachment does not exist. please find the configuration of HR document template used in e-signature template which is called in ...
Increase frequency of bringing in "to dos" from successfactors
We have done the integration of bringing in data from Successfactors to ServiceNow using the HRSD Integration for Successfactors spoke. Currently we run the schedule daily once to bring in data such as Worker Profiles, Department etc. Now we need to...
Resolved! How to populate values in User profile BU and Business Unti column based on User Group membership
Hi Every one, Need help in below scenario to achieve, In my Account User getting created and adding into Group 'X'.The requirement is Based on user group membership need to populated value in Business Unit and BU column. Note: Both BU and Group detai...
IAR for HR not giving recommendations (portal)
Was able to set this up before but after clone, recommendations no longer work after setting up from scratch. No entries found in sys_cs_auto_resolution_prediction_list and only getting 'Event dispatched' in sys_cs_auto_resolution_context_list.
Show Emergency Contacts for Direct Reports on the My Team Widget
I'm looking to display a list of contacts (sn_hr_core_contact) for each Direct Report on the Direct Reports section of the My Team widget located on a users own profile on Employee Center. I'm at the point of just trying to figure out how to pull the...
After signing the Document Template attachment store on parent case includes the Opened_by name
When the document case is created and successfully signed by the subject person of the parent case or assigned to of the Document task.The signed document is stored in the parent case.The attachment includes the name [HR Service - opened_by] I want t...
Make related list tabs mandatory
For ER cases, when an agent is closing the case, few tabs (like allegation/corrective actions) from the related list needs to be mandatory. Is it possible to do? If yes how this can be achieved? Thanks in advance!!
When State of HR case is selected as "Awaiting Info", "Awaiting info reason" field on HR Cases
When State of HR case is selected as "Awaiting Info", "Awaiting info reason" field on HR Cases is being automatically set by system as "3rd Party | Document / Information Pending" irrespective of any other choice being selected by fulfiller. Can anyo...
I am not able to dot walt to parent.subject_person.user.sys_id from HR Task in a BR
Hello Community i want to get the user id of the subject_user in parent case of an HR Task but with no result can someone help me on this ?
