Hi Team,Can anyone help me we are sending survey notification to users when they are replying it was storing in activities section of the ticket, and it is visible to agents. That should not be the case. Any suggestions would appreciate.
Hello, I want to hide "Type your message here" input box , Post button and attachment button from portal for those tickets which are in closed complete or cancelled state.I tried it by adding code in HTML and Server side in Widget but no luck Require...
We would like to display a banner in our ASC home page carousel widget that notifies an associate of an upcoming Holiday, starting 5 days before the Holiday and ending the day after the holiday. We then want this banner to re-display every year.I wa...
Here is a thing.. There is a business rule in scoped app that adds a comment when a record is updated. We need to stop this BR while we are running a scheduled script.Commonly, we use setWorkflow(false) but it is not working. I tried to create a glob...
Hi Team, In the agent chat , when we choose the 'Transfer to another agent' we are able to see the all available agents irrespective of the modules. I want to understand if there are any option where we can filter the options based on type of the use...
Hi experts,we have configured search source to display user's own HR cases on portal.But only admins are able to view the HR case results when performing a search.How can we fix this to display their own HR cases to users? TIA
I have a multiselect game name, based on the single game name user can see curriculum training for example if user select A,B,C or any combination like bcd or dce user can see the string field of curriculum how can i achieve that ? i do have a table ...
Does anyone have an idea of how to show the Display value of a variable in a report generated from a database view?.It should display the display value of the variables instead of the technical value.
Hello everyone, I have a simple request but is proving to be a little more complicated than I anticipated. I'd like to add the On Hold Reason (Other, User, etc) to the work notes but looking into the Suspend Dialog Box client script, I'm not seeing ...
Greetings! I have a requirement to create a checklist for a sn_ja_task record. I can create one on the sn_hr_core_task table by setting the HR task type to checklist on the HR task template. I do not see a similar feature for the sn_ja_task as the on...
Hello all,On the case creation page, when I type in the name of my 'opened for', I am looking to not have that user default to the 'subject person' field. As shown below. I have tried to de-activate the 'Auto populate subject person' client script,...
Hello. In the UI Builder, I created a button that redirects the user to a page where a catalog item (record producer) is opened.Before clicking the button, the user selects an HR service from a field. Based on the selected HR service, I want the corr...
I have a requirement where users should be able to view cases in the ESC portal for which they have been added as watchlisters. Currently the OOTB portal widget is blocking, Any idea or recommendation how to achieve this requirement
Dear Community Members, I have a requirement where I need to make Suspend Reason mandatory which pops up when clicked on suspend case button. How can I do that? Another requirement is to make a value as default one. For example I have item1 to item 4...
Hello,Asking here, as we havent figured out it based on the documentation.Is it possible for an alumni (ex-empoyee) to access their employee documentation within the Alumni portal? thanks
