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Virtual Agent not returning HR catalogs and KBA result

Hello All, I'm having an issue with Virtual Agent search. My VA is only returning HR related results for catalogs and KBAs. Whenever I'm searching for any IT related stuff, it is not returning anything. Please see the below snapshot. Here, I searched...

Upcoming Events widget

Hello, I am wanting to include the Upcoming Events widget in an Employee Center Pro portal. I'm wondering if it is possible to display upcoming events and holidays based on region of where the user is located, and tailored to their user role. Is it a...

Ambaker00 by Tera Contributor
  • 314 Views
  • 1 replies
  • 0 helpfuls

Normal report in ServiceNow is not working as expected

HI All, We found an issue where the report on the dashboard is not working as expected.We have created a simple report based on assignment group, state and group by assigned to, but the report is showing only the tickets assigned to themselves not al...

Manisha30 by Tera Guru
  • 300 Views
  • 3 replies
  • 0 helpfuls

ITSM & HRSD

What is the process flow of tickets in ITSM and HRSD together? How are these two interconnected?

Resolved! How to turn off Accpet/reject inbox card in AWA

Hi i recently configured AWA which is auto assigning cases to agents which is working good, so by OOTB functionality observed that there is a inbox card where agent can accept/reject HR case like below screenshot  But my question is there a way can w...

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sri vijaya by Tera Contributor
  • 557 Views
  • 2 replies
  • 0 helpfuls

Resolved! PDF Forms - Auto Populate "Date Signed" field

Hi,   I am trying to run down how to auto-populate a PDF form field.  The field is "date signed" and should be auto-populated with the date that the form received a signature from the employee.   I believe this involves PDF Template Mappings but am t...

Joe Vis by ServiceNow Employee
  • 1350 Views
  • 4 replies
  • 0 helpfuls