I'm configuring Advanced Work Assignment (AWA) in ServiceNow, and I'm facing an issue where Case tasks are being automatically rejected for users with the reason "No access." I've added the necessary roles (like `awa_agent` and 'sn_customerservice.c...
I need help on adding Contents from Content Publishing to an update set including the related list for Schedule content.
Hi All, Looking for some help with an HTML Document Template not returning the correct subject person hr profile employment start date in Production. The generated PDF is displaying/returning the current date instead.We recently upgraded to Xanadu a...
Hello, Is there a way to see the Assignment Group before transferring the Case to new HR Service/COE?Currently Agent knows the Assignment Group but is unsure of HR Service. Please advise. BestBT
Hi,I'm trying to implement a playbook experiance for in custom scoped application.I'm looking to make playbooks for custom table and not incident or interaction.I have created a playbook but the playbook is always in cancelled state when attached to ...
Hi, Is there any possibility to change the font for entire Portal. Let me know the best way to change the font if possible. Thanks & Regards
Hello community, i want to create a database view with left join between Assessment Instances and metric result to have all the result of the two tables combined.This is an urgent need can someone help me on this.Thanks
I want to create catalogs in Manage Human Resource Catalog. But not able to create because button is not there. I have installed plugins related to HRSD, not sure why I am facing this issue. If try create new category I am getting error. I need assis...
Hello Everyone, We use the ServiceNow HRSD module. One of the case management features is the ability of HR Agents to suspend HR cases using different pre-built reason codes. The practice we have been following is to suspend cases when Agent is await...
I have an HR Case record that will have a child HR Task generated via Flow. This HR Task will be a catalog item to be completed from the Service Portal. Is there a way to pass data/fields from the parent HR Case so they can be utilized on the child...
Hi, The sn_hr_core_manager role contains catalog_admin role but catalog admin role allows full access to all catalogs and catalog items. HR users who require the role sn_hr_core_manager should only have access to the HR catalogs. I don't see the reas...
Hi All, Can anyone please help me on the below query,I want to add new (country) field in to the HR agent workspace ,in your employee sectionCan anyone please suggest how to add field in HR agent workspaceThank you..
Hi, I am looking for an HRSD quick start guide. Is there any documentation available for end users?Please advise.Thanks
I installed the CHRO dashboard, but i cannot get the dashboard to show my PA indicators despite listing them in the chro configs, has anyone been able to implement this and have your own PA indicators display information?
hi Allwe have a case , where users are getting notifications on their mobile mentioning, An onboarding activity is overdue. but when they click it says no data available Can we see where and how these notifications are configured ( for MOBILE - esp ...
