Hi, There is a user that only has the option to close the ticket (HR Case) from Service Operation Workspace as close incomplete whereas someone on the same team has the option to close it as close complete also. How to resolve this issue
We are trying to integrate ServiceNow with SuccessFactors using SuccessFactor spoke v4.0.1 (https://docs.servicenow.com/bundle/tokyo-application-development/page/administer/integrationhub-stor...). In order to setup the oauth, the prerequisite is to ...
ServiceNow client would like to perform a cleanout activity to clear out their tables which has too much historic data which is no longer reported. One such cleanup activity needs to happen on Incident table. Assuming that Archiving rule is not in pl...
ServiceNow client leveraging the Case Management needs to automate Escalating Inbound email handling to ensure a case can be escalated just via replying to an email sent from the system to their inbox. For any inbound email coming with a specific sub...
Hi all! I have a requirement: "As the Process Owner, I want the HR Chat lightning bolt (quick actions) icon configured, so that HR Agents can search for knowledge articles, general information, response templates, etc., to provide accurate informatio...
Hi, When I raise a request (Record producer) on behalf of another person, an error message appears stating 'Unable to get the journey contents,' as shown in the attached file. Could you please provide a solution? @Allen Andreas @Pradeep Sharma @Co...
How to find and propose a workaround for the restriction where "Open by" and "Open for" cannot be the same in the ER module? In the ER module, the system does not allow the "Open by" and "Open for" fields to have the same value. This restriction crea...
Hi everyone, When I access a record producer and click 'Try it' this is what appears to me: I want to change redirect of that 'Submit' button on the bottom right. Where can I find that submit button? Thanks and regards!
Hi,I have a requirement for HRSD as Universal Record End User submits the case --> HR Case created --> Multiple assignment groups wants to work on single Case (we dont want to use child case) --> and for that multiple assignment group we have multipl...
Hello. I am preparing for HRSD certification with HR Implementation training. According to the lab exercises, I need to do some configuration changes in the activity set for a life cycle event according to the lab exercises. I am facing an issue that...
I have created a COE security policy identical to the below on each of our COE tables. When I impersonate a user in one of these groups to test the policies, the user can still see all cases. What am I doing wrong?
Hi A scheduled flow is not triggering after Xanadu upgradation. All the exicution are working properly but only flow is not getting triggered. Please fallow attached image for reference. Please help me with this. Thank you. @Allen Andreas @Pradeep ...
Hello everyone,I'm learning about HRSD and have a question.I see that after submitting Form "New Hire Onboarding (Demo)", it will automatically create a corresponding account in the User[sys_user] table. But I can't find where this processing comes f...
When I navigated to List View and pulled Tags in as a column and received the error.Alsoin Tags column not able to see tags in AWS.Can someone help me? Thanks in advance.
Hello all, Can SAM foundation plugin achieve these below, atleast to extent of the features shown below, even a workaround would help. 1. Should be able to capture installed software.2. Should be able to capture installed and utilized software.3. Sho...