Removing roles from role not reflected on users

[Thi Dinh Nguyen]

Hello all,

I need to remove the role report_user from the sn_hr_core.basic role because the customer doesn't want HR users to see non-HR tickets. However, when I check the roles of an HR user, the report_user role is still there. Also there is an info message on the sn_hr_core.basic role record saying "Job to add or remove role(s) from user(s) of group has been queued." Is there any way to resolve the issue or achieve the requirement above?

Thanks,

Thi

[Ahmmed Ali · Accepted solution]

Hello @Thi Dinh Nguyen 

It is because the role assignment/group membership assignments are done in background instead of the same session currently you are on.  you can set glide.ui.schedule_slushbucket_save_for_group_roles system property to false to have the action complete on same session.

For more details checkout https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1119866 

Thank you,

Ali

[Thi Dinh Nguyen]

Thank you for your explanation.