How to remove ICON from HR agent workspace
Hi all,We are working on HR agent configuration, where we have requirement, we need to remove inbox and phone icon from HR agent workspace.For reference see the screenshot.Thanks in advanced.
Forum Posts
Resolved! [Employee Center Pro] I want to display a filter under "My Task" and add it.
Hi!Sadly the documentation was a bit too confusing for me. Please assist.[What I Want to Do]I want to display a filter under "My Task" and add it. [What I've Done]I referenced this video and created and set up the following three:https://youtu.be/7dC...
Set the opened for line manager to watchlist in HRSD
Hello Everyone, I want to set the opened for line manager to the watchlist after the HR case is submitted but only for specific location of opened for.Eg: If opened for location is Germany then only I need the line manager to be set in the watchlist...
auto populate the date + time stamp of when the worker is reviewing the document
Can you provide the script I can use in document templates for pdf template mapping so that the date signed field automatically populates the date + time stamp of when the worker is reviewing so they don’t have to manually enter. @irene_mascari ca...
Custom Table Licenses Requirement
We have started with ServiceNow using HRSD module from now, this is our first implementation and would like to know how many custom tables can we get for free from ServiceNow?Do we have any limitation in creating custom tables? I have to create a sco...
A "Ready" Journey breaks the widget
Hi,for some reason when an employee has a journey in Ready state, the widget crashes internally and show as if the users doesnt have any journey, also the console displays the errors attached in the image, also this is an OOB widget.
HR Workspace - mandatory on close for specific Service
I find the UI Action framework quite convoluted. Between the original UI Action, then now Workspaces adding on UX Form Actions, Action Assignment, Action Payload Definition and more.All I want to do is add a small amount of behavior for a specific HR...
Create multiple cases from a singlie hr case
Hi All.Agents need to manually create similar cases , is there any way in servicenow after first case is created agent can automate the creation of another ticket such that all the details get copied over to the second case (attachment , short descri...
Success Dashboard Operation Success
Hello, I have found that the latest version of Success Dashboard has "Operation Success" functionality which adds some dashboards to know the details of daily operations.At the moment, there seems to be OOTB Operation Success for ITSM only.Is there a...
Secure Documents - Washington Feature
Hello together, Has anyone of you investigated already the "Secure Document" feature in Washington? I'm trying to make this work, but the documentation seems to be lacking some information how you are utilizing this feature to limit access to documen...
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Resolved! Download the attachments from old records
Hi, I created a custom button in the HR Agent workspace that allows you to download multiple attachments with a single click. It is working properly, however I am facing one problem: there are a few old records with attachments that do not display bu...
Widget for Community moderators
We are looking at setting up a community page and add on a widget to list the community moderators for each relevant forum as applicable. If any one has any experience with this would be much appreciated. Thanks
Population HR Case -opened for User name to Short description of HR Task
I have a requirement include Opened for user name in Hr Task form short description field i created business rule but not working as expected .can somebody help me on this to sort out ?Advance Thanks Here below short description field have to append...
UI Action button is not working on HR agent workspace
HI have created the UI Action button on the lifecycle case which is working on default view...But the same button is not working on the Hr agent workspace view..How can i make the button work on HR agent workspace view @Ankur Bawiskar can you pleas...