Hello,Does anyone know what causes the Description(rich_description) field to be hidden when an Employee Relations case is either Closed complete or Cancelled (Active = false)? I have looked at UI Policies, ACL's, Client Scripts, and Business rules I...
Hello Community! Is it possible to script a catalog UI policy based on the selection in a reference variable? The design I'm trying to achieve is like this: Reference variable on sys_user "who is the employee involved?"User selects the employeeIf em...
Hi There, I have a requirement to display both HR service & subject person's name while creating a new Case from HR Agent workspace, not from record Producer, need to set short_ description as 'HR Service case for Subject Person'. HR Agent workspac...
In Virtual agent , we have an option for Download payslip which will redirect to an url . Url would differ based on the users company details . we have three companies and each has different url. The conversation just ends without any solution - Cou...
Hi, I have to set short description for HR Service(Onboarding Inquiry) as 'HR Service case for Subject Person' instead of Opened by I have to set Subject Person. Regards, Nivedita
With Vancouver release, the section "Compose" in HR Agent Workspace has extra tab "Email". We don't need it. How we can hide it please? https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/administer/workspace/task/compose-emails...
Hi all, I have send two reports in single email, I have created a scheduled report "Open tickets" and scheduled to run on daily basis. In the Included in email I have attached another report " Closed Tickets" this one also I scheduled at same time a...
Hi All, Can someone share inputs on suggestion box in Servicenow how it works and setup? Need tips for those who have configured and designed this in their organizations.Also what is the tools available in Servicenow to use for this configuration Tha...
Hi All, We encountered an issue where for few cases, the notifications are not triggering when watchlist user comments on the ticket.Can anyone provide your expertise on this, what could be the reason? Note : Notification to "assigned to" when watchl...
we are receiving below error message when creating the PA jobs. under "Human Resources: Performance Analytics" application. "When targeting a global resource, only ServiceNow authored scopes are allowed as sources" We also tried creating the PA jobs ...
Hi All, I installed the HR Agent Workspace Application in a sandbox instance. The install went well, but when I went to start to configure I was asked to change my scope to Agent Workspace for HR Case Management. However, when I selected the link to ...
How to achieve this. Please respond to this Question@Ankur Bawiskar @hvrdhn88 @asifnoor @Jaspal Singh @Community Alums Create UI ActionName: ApprovalTable: incident UI Action should doOpen DialogDropdown to select approval stateComment fieldDialog s...
An incorrect schedule is attached to the case in the "Show SLA Timeline" section.For instance, I am an Opened user from Italy in the HR case management system. If we create a case, it should be tied to the Task SLA under associated links in the HR ca...
Hi, We have a requirement to personalize AI Search results based on country on portal. To implement this we had to create results improvement rule on the country field on knowledge table. After implementing this we found that it is not working as exp...
We have created a custom Widget in order to display approvals matching a specific set of conditions. In order to make use of it, we have created a new entry in the To-Do list configuration's Widget Mappings for Approvals /nav_to.do?uri=%2Fsn_hr_sp_to...