Hello,I would like to have certain fields from an HR parent case to populate in the child case upon creation. For example, if the parent case has the watchlist populated, I'd like to configure something where the child case will pull the watchlist fr...
Hi I am trying to make my custom ui actions work on (new)HR Agent Workspace. Have written the appropriate code in the workspace section: Do I have to link all my custom UI Actions to ALL GLOBAL UI ACTIONS in UX FORM for workspace:
the users on the subject person field and watchlist field and assigned to field were unable to see the hr payroll cases in the service portal/employee center.But the assigned to person was able to see in backoffice.How I can make subject person and w...
hello community,I am using my personal instance where I am working on Case Creation in Agent workspace using UI Builder. Now on the space of Create new Case (step 2 of 2), I want to add two more column 'Topic Category' and 'Topic Details'. These two ...
I cloned the OOB Taxonomy and updated the portal config for Employee Center, Some of the widgets are missing after I did this. Recommended for you and Popular Topics. Is there anything else that needs to be updated?
Hi, How to use UI Action in workspaces. I have ui action button Transfer to IT in platform view on HR case form and when user click on that button dialog box has been opened and when user select assignment group and check that checkbox that HR case ...
If short Description : Registered as y_6778 journey Field name : Key (string) My question is I need populate the "y_6778" value in key field. How to approach.
Hi Team, I need to include the Employee Type in Employee center organization chart. Please check the below screenshot for reference Thanks,Khasim
Hello community, I checked the servicenow documentation and one moment is not clear to me.We have an activity set with trigger type duration, Date offset type: after, Date offset units: days.And I don't understand what time servicenow triggers this a...
Hi, I have to do ServiceNow to Salesforce integration for service request. When we create request, request item and task in ServiceNow instance it should also create request number, request item and task in Salesforce. Can anyone please help me step...
How to Auto-populate Territory fields based on opened for user once submit the request from employee center.
Hi all,I am facing an issue only with a user.When he tries to create a catalog item using a template in catalog builder he cannot see the button "Insert new question" in "Questions" section.Although he has the catalog builder role, he came across thi...
We originally created an HR Service along with the HR Template, and Record Producer under the HR Talent Mgmt COE but we now need to transfer it over to the Workforce Admin table. This HR Service does not have an active Record Producer, the HR Service...
Hi All, Toggle template bar is visible in the classic view or HR case but it is not visible in the HR agent workspace , Can you tell me if it is present can you tell in which part or section it is available in the HR agent workspace (Toggle template ...
Is "Sentiment Analysis" available for HRSD cases or only CSM cases? https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/concept/case-sentiment-analysis.html
