Resolved! Trigger mail after 3 hours from closed complete the case
I want to send mail to the user after 3 hours from case closed completion time.
Forum Posts
Resolved! How to create a Dashboard to show least viewed articles in my Instance
Hi everyone! How can I make a Dashboard that shows the least viewed articles? I have one but it is not showing me the least viewed articles and I need help setting the condition up.Here is what I have so far: The issue is: I have a lot of articles wi...
view name to the JSON of "chrome_tab" workspace UX page property in UI builder
Hi All. Please let me know what i am missing here. How can we add view name to the JSON of "chrome_tab" workspace UX page property in UI builder used for + symbol on workspace? I am able to add messahe when we click on + but dont understand what(tabl...
SYS_EMAIL records
I am not able to see the records in SYS_EMAIL.LIST why? what specific role is required to see the records of SYS_EMAIL?
HRSD
Hi ,Users are not able to change "feedback from customer" field from true to false.for normal HRC it is working fine, they are not able to change any field from the Onboarding HRC´s queue list.created a acl for this still not working.kindly help
How to change at a glance label?
Hey, Does anybody know how to change the 'Your employee' label in the HR agent workspace?I have tried creating a new Page variant for the at a glance page in case (record) in UI builder.But it still does not change. Does anybody know about this?
How to bring the fields from the classic workspace to Configurable hr agent workspace
Hi experts,In our project we recently installed the Configurable agent workspace plugin. In the Classic agent workspace, we have specific fileds which was done by the case form layout --View --Workspace.How to migrate this old workspace case form vie...
Viewing emails sent from a case using "compose email" feature
Hello,Is there a quick way to review the emails that have been sent from the "compose email" feature in the HRSD agent workspace? The emails sent do not show up in the activity stream with a list of who the email was sent to. I can have the agent s...
How to add form layout in HR agent workspace under sub session(HR tasks)
How to add form layout in HR agent workspace under sub session(HR tasks)
Standard Operation Procedure documents can be uploaded to ServiceNow
Hi All, We have Standard Operation Procedure documents these documents are required for HR Agents for day to day work, so can these docs uploaded in ServiceNow somewhere such that agent can access them.?As of now, all these docs are present at Sharep...
Is there any way to migarte the my lists data from old workspace to the new workspace (sys_aw_my_lis
I'm trying to migrate the lists from old workspace to configurable workspace..so basically I wanted to migrate data form sys_aw_my_list to sys_ux_my_list. Is there any possible solution to achieve this
Increase character limit in 'max wait time message' on agent chat
HI All, We have a message which do not fit in 'max wait time message' field.What is best practice? is there any problem if we increase 'max wait time message' max length to 400 characters at dictionary level ? or is it good to modify message to fit t...
Where are the Draft emails saved in HR Agent workspace? Since, the Draft Emails related list is not available for HR
Where are the Draft emails saved in HR Agent workspace? Since, the Draft Emails related list is not available for HR Agent workspace.
ESC pro portal
Hi All,I am trying to create a widget that shows only HR tables approvals , I have achieved this by creating a system property which consist of all the hr tables and later using it as encoded query in the scripting , but the problem is i am unable to...
Human Resource State changes.
Hello Team,We have a issue:a HR case is "suspended" now, then if we attached any docs then the state should be "work in progress" and also is HR task is closed/canceled then the HR case also should "work in progress"Could you please instruct me how t...
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