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Checklist not migrating to UAT instance?

Hello, We added a checklist to a few services directly in the HR Service Configuration table record, saved them as templates... We exported the template from checklist_template table as XML as well as the items from checklist_item table and imported ...

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Resolved! Can we trigger approvals from a checklist item?

We are trying to trigger an approval whenever the agent working the case checks one of the checklist items on the case. We have a list (see below), we want to trigger an approval whenever the agent checks any of the items that say approval on the che...

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About Trigger Types for Activity Sets for Lifecycle Events

What is the trigger type "Condition" for the Life Cycle Event activity set?In this trigger type, I can set Condition table and Condition, but I don't know how to use it specifically.Also, how and when is the target record identified? (when the record...

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Takumi Ando by Tera Contributor
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  • 2 replies
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Resolved! I have to add first day message to user on portal.

Hi @Susan Britt,   I have to add first day message to user on portal. I have created Campaign, Campaign bundle, Portal content, Campaign content to add birthday widget on portal like same I have to add first day message on portal and to achieve that ...

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Force g_modal field reference query in Agent Workspace UI Action

Hello --Anyone have any luck forcing an Agent Workspace client script reference field query to work? I'm building a custom UI action ("Change Assignment") which is nearly working -- it gives the user a list of ALL assignment groups, instead of respec...

Zach3 by Tera Guru
  • 1926 Views
  • 5 replies
  • 0 helpfuls

UI Builder Group by 'Opend' define dates

Hi to all community members,Considering I filtered the data in the component to only show the last 7 days,Is there a way to show the days in the display of Sunday, Monday, etc. and not the dates with the hours? Thank you  

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Tal5 by Giga Guru
  • 192 Views
  • 1 replies
  • 0 helpfuls