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Translated Knowledge articles are not showing up on correct tab

Hi everyone, The issue I am facing is when I try to translate a Knowledge article trough ServiceNow machine translation it doesn't appear on the "Translated versions" related list but it creates an article. When I translate an article with this metho...

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rafas_2703 by Tera Guru
  • 731 Views
  • 3 replies
  • 3 helpfuls

BATCH API INTEGRATION

Hi Team, We have a reference field, that should return all the names through integration.Ex.There is a list of countries in the data base. I have a reference field called as "Country" in ServiceNow, that should return country values listed in the dat...

Resolved! Analytics Center in HR Agent Workspace

Hi all, We have two Instances and I can see "Analytics Center " in only one I tried to compare plugins , UI builder Pages, screens, and versions of Plugins but I don't find a way to Show Analytics Center in the HR agent workspace. Instance 1: Where i...

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Resolved! Fix script for deactivating HR services in bulk

Hi we have a requirement to deactivate HR services in bulk(320) , so we need to create fix script for thisThe conditions were : the table should be in employee relations case and topic category is one of "audit","tracking" and so on..(many topic cate...

sri vijaya by Tera Contributor
  • 598 Views
  • 4 replies
  • 0 helpfuls

Employee Center - Customize which topics to see in the mega menu

Hi. I'm working on creating an employee center where we gather all our current Service Portals. As of now, the first three topic levels in our taxonomy are visible in our mega menu. Is it possible to choose which of the third-level topics that should...

Julie21 by Tera Expert
  • 470 Views
  • 4 replies
  • 0 helpfuls

How to get the reopen count for HR cases

Hi, Is there any way other than creating custom field to get how many cases have been reopened in servicenow. There is no field called reopen count in HR case table. Please suggest.

Sai vsk by Tera Expert
  • 1333 Views
  • 6 replies
  • 1 helpfuls

Resolved! Convert lifecycle event to Journey

Hi all, I am currently using employee onboarding on lifecycle event. I would like to convert to Journeys in Utah. Is there any guidance on how to do this easily?

Isaiah1 by Kilo Expert
  • 791 Views
  • 1 replies
  • 1 helpfuls

Resolved! Using Javascript in sysparm_query

I have a requirement that I have use script in sysparm_query in Attachment API. But It is not working as expected(means not returning the correct results).The script include used. In background script it is working fine  

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Abdullah12 by Tera Expert
  • 867 Views
  • 2 replies
  • 1 helpfuls