Restrict HR Chat Interactions on the Interaction table servicenow

Chavan AP
Tera Guru

how to restrict HR Chat Interactions on the Interaction table servicenow

Chavan AP
[ Architect | Certified Professional]

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2 REPLIES 2

Susan Britt
Mega Sage
Mega Sage

OOB they are already restricted, if created from HR Agent Workspace.  The read ACL for interaction table is limited to those with case_reader role, if the Application is "Agent Workspace for HR Case Management".  What application scope are your HR chat records being created in?  Validate the read ACL on that application scope to confirm who has access today and what changes may be necessary.  If they are being created in global, be sure not to impact other department's access to their interaction records.

@Susan Britt  Thanks for sharing the ACL Details, Are there other configurations need to be considered, so HR Chats fall in the right scope?