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Restricted Caller Access Privilege is not working

KS86
Tera Contributor

Hi all,

 

I have created one record in 'Restricted Caller Access Privilege' table.

I have selected table as sn_hr_core_case, on the form it is not showing. After clicking on magnifying glass it is showing the table.

 

But still I am getting an error, while executing background script. Refer screenshots for more calrity.HR Case.pngHR case 2.pngScreenshot 2025-12-03 114126.png

Please assist.

2 ACCEPTED SOLUTIONS

Shruti
Mega Sage
Mega Sage

Hi,

Create restricted caller access privilege. Table name should be selected in document field 

Shruti_0-1764744145757.png

Shruti_1-1764744171160.png

 

View solution in original post

Ankur Bawiskar
Tera Patron
Tera Patron

@Shruti  

Restricted caller access should be created in HR Core scope with Allowed Status

You selected the wrong details.

It should be this

Table Name = sys_db_object

Document = sn_hr_core_case

AnkurBawiskar_2-1764746815919.png

 

Like this

AnkurBawiskar_0-1764746654862.png

 

AnkurBawiskar_1-1764746715484.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

2 REPLIES 2

Shruti
Mega Sage
Mega Sage

Hi,

Create restricted caller access privilege. Table name should be selected in document field 

Shruti_0-1764744145757.png

Shruti_1-1764744171160.png

 

Ankur Bawiskar
Tera Patron
Tera Patron

@Shruti  

Restricted caller access should be created in HR Core scope with Allowed Status

You selected the wrong details.

It should be this

Table Name = sys_db_object

Document = sn_hr_core_case

AnkurBawiskar_2-1764746815919.png

 

Like this

AnkurBawiskar_0-1764746654862.png

 

AnkurBawiskar_1-1764746715484.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader