Schedule email from an hr case

[Vaishali 11]

Hi,

I have a requirement where the user wants that the hr agent can schedule different response templates of an hr case as emails on there own. Please note that the response templates can be different for different cases and the hr agent needs to have the leverage to choose the template and schedule it for a later point of time.

It's basically how an email can be scheduled from outlook.

Is it possible to do for hr cases? If yes how can this be achieved?

Thanks in advance!!

[ifti122]

Hi  Vaishali 11,

OOB, ServiceNow HRSD doesn’t allow that. You can implement this by creating a custom UI action where agents select the template, recipients, and send time, store it in a custom table, and then use a Scheduled Job or Flow Designer flow to send the email at the chosen time.

A similar requirement and solution discussion can be found here: Send a Scheduled Email Notification to Assigned Users of HR Case

References for implementation:

• https://www.servicenow.com/docs/bundle/washingtondc-employee-service-management/page/product/human-r...

• https://www.servicenow.com/docs/bundle/zurich-employee-service-management/page/product/human-resourc...
  
  
  

Thanks & Regards, 
Muhammad Iftikhar 

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