Hi,
I have few queries on implementing Self- Service Analytics Dashboard for HRSD.
1. How to achieve a dashboard for Self-Service Analytics. I have gone through the below documentation but didn't find any OOB dashboard available.
"https://www.servicenow.com/docs/bundle/washingtondc-servicenow-platform/page/product/knowledge-manag..."
Am I missing something or do we have to configure it using deflection metrics table.
2. I also found that deflection metrics is considered on "sys_cs_conversation_task". Can we enable it for the search on portal.
Please help me on the above questions. Thank you in advance!
Regards,
Sree Keerthi Kasula
