Sent email does not appear in the case activity

Dsinghal · ‎02-22-2019

Hello All,

We are in the process of configuring the HR scoped app. For all emails sent from the system, for the HR Cases, (E.g. via "More> Email" option), the email body does not appear under case activity. Instead a line of text appears - "No such parent record". We have tried couple of things but could not get it working. Any pointers from the experts please.

Regards

quentin_gillet · ‎03-27-2019

I had the same issue and it was solved with the steps below (Source is a KB article from HI ->KB0719155 , our customer support portal).

As I am not sure you have access to HI, I just give you the steps directly:

Create a Restricted Caller Access Privilege record by:

1) Navigating to System Applications ==> Application Restricted Access Privilege.

2) Click the New button and then add the following information:

Source Scope = Global
Source Type = Scope
Status = Allowed
Target Scope = Human Resources: Core
Target Type = Scope.

When the record is created now clicking on the 'show email details' link from the activity stream actually shows the content of the email.

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kbatra00108 · ‎02-14-2023

Thank you so much for this solution.. it helped a lot..
Though Our scope was different but got an Idea where the issue is..

Dsinghal · ‎03-28-2019

Cheers Quentin. I will check if this solves the issue and mark as correct answer if it does.