Service portal : The Document task doesn't show complete document on service portal

[Kachu]

As you can see in the Image the document doesn't load completely . I have updated the Employee center core to newer version it resolves the issue but then when i click accept and complete the page doesn't refresh by it self the document does get submitted though.

Can any one help me resolve this issue ?

[Susan Britt]

I have seen this before when using a custom Theme for Employee Center (EC) that doesn't have esc-theme-includes.css associated with it.  This should call the class that sets the width and height of the document on the to-dos page.  Can you confirm when you look at your EC Theme, you see this CSS Includes listed?

[Kachu]

Can you guide me how to do this ?

[Susan Britt]

Yes, follow the below steps.

1. Navigate to Service Portal > Portals
2. Open your Employee Center record 
3. Open the "Theme" (you may have to change to the Employee Center Core application scope to open the Theme from here)
• 
4. Scroll the Related Lists (tabs at the bottom of the record)  - Depending on what application scope your Theme is in, you may need to change application scopes again to edit
5. Verify if esc-theme-includes.css is listed on the "CSS Includes" tab.  If not, click "Edit"
• 
6. Search to find esc-theme-includes.css from the Collection side (available CSS)
7. Double-click or use the arrow to move it over to the CSS Includes List (CSS on the Theme)
• 
8. Click "Save"

I would suggest running a cache.do (type this in the filter navigator) and reloading Employee Center to see if this resolves the issue.

[Kachu]

I did Check this and it has this esc-theme-includes.css. I cleared the cache but no luck. I checked the updates for the plugins and this resolved the issue by itself ,But not then user sign and complete the document the page doesn't refresh by it self.