Service table fields functionality not working?

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alijubran
Kilo Expert

‎10-10-2017 01:54 PM

Is there somewhere other than the HR Service record that we indicate a field is to be used as a'Service table fields'? If I create a custom field that is needed for a service, I have added it to the Service table fields slushbucket but that field still shows up for all HR Services.

I am assuming I have to indicate somewhere that the fcustom field is a field that should hide/show based on HR Service.

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Kiel Sanders
ServiceNow Employee
ServiceNow Employee
In response to alijubran

‎01-15-2018 06:48 AM

Hi Ali and Ludijor



Sorry, I misunderstood Ali's initial question.   The HR Service Table Fields do react in the behavior you are both expecting.   They are designed for a user to designate the fields applicable to the HR Service during configuration.   When the HR Service field changes on a case, the "Show HR service fields" client script is triggered to show/hide the fields based on the new HR Service.



The problem you may both be encountering is that the client script only runs on field change and therefore the new field will display until another HR Service is selected and triggers the field to be hidden.   There is an additional piece of configuration necessary for these situations with custom fields.   The "Hide HR service fields and related lists" UI Policy is used to indicate what fields should be hidden on page load so you'll want to configure your new custom field to be not visible here.



Also, there is a known issue right now with not being able to select fields from a COE table since the UI Policy is set to HR Case.   A temporary workaround is to switch the UI Policy to the COE table, save, add your COE specific fields to the UI Policy Actions, and then switch the UI Policy back to HR Case.   We are exploring alternate solutions for this in future releases.



We realize this information is not well documented so I'll work with the team to ensure it is gets added to the product documentation.


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dansieders
Tera Expert

‎12-06-2020 08:20 PM

The "Hide HR service fields and related lists" UI Policy is assigned to the "HR Case [sn_hr_core_case]" table however the OOB UI Policy Actions have fields from the child tables already. 

UI Policy; (note the table is sn_hr_core_case)

UI Policy Actions; (note the tables are the child tables)

Just 'Insert and Stay' on one of the OOB UI Policy Actions, that has the same child table as your custom field i.e HR Payroll Case.

 

Then update the UI Policy Action 'Field Name' to your custom field on the child table.

Cheers Daniel

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