Set Reminder in HR Agent Workspace

[Suzanne H]

We recently started implementing HR Agent Workspace in San Diego. The Set Reminder UI Action does not have a Save or Submit button. I am able to fill out all of the fields but get stuck there. Any ideas what the issue is? 

[Community Alums]

Hi @Suzanne H ,

Role required: sn_hr_core.case_writer

Procedure

1. Navigate to All > HR Case Management > HR Agent Workspace.
2. Click the Lists icon ( along the left side.
3. Navigate to and open a case you want to add a reminder.
4. Click the More Actions icon (), scroll down and click Set reminder.
5. Fill in the fields.

   Create New Reminder

   Field	Description
   Short description	Text that describes the reminder.
   Date time	The date and time you want to receive the reminder.
   Task	The task or case associated with the reminder. Automatically appears based on the case or task you have displayed when creating the reminder.
   User	The name of the logged in user that created the reminder.
   Reminder	Status of the reminder.

6. Click Save.
   Note: To view reminders, click more from the Related Items menu, scroll down, and select Reminders. When an alert is activated, a number appears inside the Notifications icon () and the notifications message scrolls across the screen.

   Here is your save button on top right :

   

   Mark my answer correct & Helpful, if Applicable.
   
   Thanks,
   
   Sandeep

[kali]

Hi @Community Alums,

Is there any way to send reminder mails to user mailbox , the reminder mails set in hr agent workspace

[Susan Britt]

Hi Suzanne,

Is this happening for all users and COEs?  I am not able to duplicate the issue in San Diego for the HR users.

[Suzanne H]

Thank you for your reply.

The issue was that we had created a custom Save UI Action and had removed the Global Save UI Action from the Workspace. So, it was entirely my fault. I just added the Global back to the Workspace and removed the custom and it works as expected now.