Setting Due Date on HR Case Template

[jrusso]

I would like to set a due date on an HR Case.  We have regular back office processes that we would like to track in HR Case.  Rather than using an SLA, we would like to consider using a Due Date.  This could be set manually, but I would like to automatically set the due date based on the HR Service and thought I had the ability to do this using the Additional Field section of the HR Template.

I used the HR Template to configure a Due Date for the Assigned To person based on the case Created date plus 5 days.  I am displaying the due date on the case form, however when I create a new case, the due date remains empty.

Is the proper function for doing this?  Is this possible?

Here is what I configured on the HR template.

The Due Date field on the HR Case remains empty.

[Ankur Bawiskar]

@jrusso 

if it doesn't work with the HR Template, check this link on how it can be done using script

Auto Populate Due date for HR Case with 5 business days. 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@jrusso 

OOB I could see none of these fields are configured on HR Template (the 4 date related fields), so I doubt if the HR case due date is set by system for any HR case.

I doubt if this functionality actually works although it's given for configuration.

So please use the link I shared and use script

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@jrusso 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.