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Resolved! Configure Knowledge Results

Hello Everyone, I wanted to get more info on the contextual table configuration "Knowledge Results" that is being displayed on the HR Case forms. The results are being displayed by taking into an account of the keywords in short description. For exam...

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sid23 by Mega Contributor
  • 1527 Views
  • 5 replies
  • 0 helpfuls

Caller Restriction to none

For the Survey notification we got the scope error form global to HE case table. We change “Caller Access” field on sn_hr_core_case table to “None” from “Caller Restriction”. After that, “Cross scope  errors we were getting before is not coming. Doe...

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Close the Life Cycle Event Case

Hi, How to close the Life Cycle event case using Activity. I'm using two activity sets. After completion of these two I need to close complete the LE Case automatically. Thanks SMORA

Resolved! Inbound Email Filters - Need help

Hello SN Comm, I am looking for some help to see if anyone has dealt with and/ or changed the instance's email filters. I have been noticing that many legit incoming emails to our system are being ignored based on filters from the system. The two tha...

Subject Person Field on HR Case is not taking the value selected from the variable on the record producer when the case is created via HR Portal.But when the case is created by clicking on "Try It" button on the record producer Subject person field i

Hi, Subject Person Field on HR Case is not taking the value selected from the variable on the record producer when the case is created via HR Portal.But when the case is created by clicking on "Try It" button on the record producer Subject person fie...

Vidya Shree2 by Mega Contributor
  • 1726 Views
  • 4 replies
  • 0 helpfuls

Failed to load PDF document error

The Sign Document HR task works in Dev. However, after cloning to Test, I receive a "Failed to load PDF document error". Screenshot attached. Thanks for any help to resolve this issue.

Chris Lee1 by Tera Expert
  • 1811 Views
  • 2 replies
  • 0 helpfuls

Resolved! Adding an approval for HR case management setup without tasks

We have HR case management setup in our organization. Someone has asked if an approval can be added to a record producer form from the HR service portal. I don't think we're task based so, would it be difficult to add an approval process to specific ...

KB15 by Giga Guru
  • 3424 Views
  • 8 replies
  • 0 helpfuls

Resolved! How to restrict the visibility of the knowledge articles on the hr service portal based on the field values on the HR profile of the logged in user

How to restrict the visibility of the knowledge articles on the hr service portal based on the field values on the HR profile of the logged in user. For Example : we have a field in HR profile by name "Employee Status".If i have to restrict the visib...

Vidya Shree2 by Mega Contributor
  • 1781 Views
  • 14 replies
  • 0 helpfuls

Updating Case Work Notes from External Emails

When handling a sn_hr_core_case_ada record I sometimes need to email colleagues throughout the company and even 3rd party vendors. I want to consolidate all email responses to the work notes, however, only some responses get recorded. Specifically, r...

Ryan B2 by Mega Contributor
  • 1519 Views
  • 1 replies
  • 0 helpfuls

Resolved! Client Script - getting date value

Hey there SN Comm, Looking for some help with a client script please. Requirement:Date field called 'Deadline' - When entered/changed, I need another field called 'Timing', to display certain choices: If Deadline = today (timing = "overdue") If Deadl...