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Resolved! SLA is getting attached to only one HR Service

Hi All, I am new to servicenow,exploring different OOB functionalities. I have created an SLA  as below with only one start condition (active is true). When I am creating an HR case,If i select HR Service as General Inquiry,the SLA gets attached to t...

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Aswathy2 by Tera Expert
  • 1108 Views
  • 2 replies
  • 2 helpfuls

Resolved! Migration Scoped application

Hi, How can we migrate configurations from one instance to pther instance for scoped application in London release?   Thanks,  

Biji1 by Kilo Explorer
  • 1952 Views
  • 15 replies
  • 0 helpfuls

Restrict Access to HR Cases by Assignment group

Has anyone had to restrict access to view/edit HR cases by assignment group? If so, how did you approach it? All of my HR groups have the sn_hr_core.case_writer role, but I only want them to be able to see cases that they are assigned.   HR Admins ca...

Sabrina10 by Kilo Guru
  • 1042 Views
  • 2 replies
  • 1 helpfuls

How to grant access to the Service Catalog?

We are having a basic issue, but cannot solve it. We have installed the HR Scoped App and HR Service Portal plugins. We created many record producers in category C in the HR catalog. They are all visible and working for admin users. Now we want to cr...

Referencing (linking) Knowledge v3 articles - versioning problems

Hi,When using the option to link HR Catalog Items to Knowledge Items, if a new version of that article is published, the Catalog Item will still display the old article. This also happens when a reference field points to a specific article.Is there a...

alexlees by Giga Contributor
  • 2627 Views
  • 4 replies
  • 5 helpfuls

Resolved! sn_hr_core.basic role giving users access to chat, is it giving users the ability to delete attachments off of HR cases

Would like to better understand the sn_hr_core.basic role and the specific permissions that it grants to people (e.g., is it giving users access to chat, is it giving users the ability to delete attachments off of HR cases, what are the differences b...

Resolved! Creating a Print UI Function

Hello SN Comm, I need some help in creating a Print Function for our HR Case Forms. Mostly for Employee Relations Cases, as they may sometimes need to print certain things from their Cases for legal/compliance groups for investigations. I did find th...

Adding members of a group as a Collaborator for a case

Hi all,  I am looking to add members of a certain group to be added as collaborators for a particular HR Service. Is there an easier way to add a group of users to be the collaborators? OOB the only option is to add one user at a time to be a collabo...

shalini44 by Tera Expert
  • 1854 Views
  • 3 replies
  • 2 helpfuls

Resolved! Can we use global variable sets in different applications

Hi all,   Can we use global variable sets in different applications. I have to use certain variable sets whose application is global and I am creating a record producer in HR core application, so can I use the variable sets in global application in H...

rog by Giga Contributor
  • 1015 Views
  • 1 replies
  • 0 helpfuls

KB bulk import

Hi All, How can we import knowledge articles with attachments like pdf,jpg etc using bulk import (Excel file)? Regards, Aswathy

Aswathy2 by Tera Expert
  • 1739 Views
  • 4 replies
  • 0 helpfuls

Modify the HR case creation configuration

Hi All, Has anyone tried to modify the HR case creation configuration where they added a field and made it mandatory and associated it with HR Service and COE.   For example : Can I write a script to ensure when Topic Detail is selected, automaticall...

Linking Case and Task Templates in HR.

Does anyone know if you can link an HR Task template with an HR Case Template so that when you apply an hr case template, tasks automatically populate? Any help you can give is appreciated!

mccall by Kilo Contributor
  • 1837 Views
  • 4 replies
  • 4 helpfuls

Resolved! Background Script to update a field on HR Case Form

Hello SN Comm! I am in need of some help in writing a background script, in order to update a number of records for a specific field. Records: HR Case Table: sn_hr_core_case Field: u_cancellation_reason Reason needed: We have had to use the transfer ...