Sharing Lists in HR Agen workspace

Kass3m
Tera Expert

if I have a filtered list in my Agent Workspace, Can I push it to other agents?

 

2 REPLIES 2

amaradiswamy
Kilo Sage

Hi @Kass3m 

 

I am not sure if this is possible, but the agents can save the filter and share it with others

 

amaradiswamy_0-1727275575852.png

 

 

https://www.servicenow.com/community/developer-forum/sharing-filtered-lists/m-p/1747829

 

Users should be assigned with filter_group role to be able to save and share the filters

JulianLemcke
Kilo Sage

This depends a bit on what you mean with "push it to others"?

You can always share a list in the new Configurable Workspaces over the share button. If you open the shared list you also have the same filter applied:

JulianLemcke_0-1727334233212.png


Furthermore, you could - as an Admin - also create records in the table which stores these "my lists" (sys_ux_my_list) :

JulianLemcke_1-1727334482689.png

With that approach you could - mass push - a custom list to whatever usergroup you want. However, I'm not sure if this is really necessary or if you should rather create a normal list for that audience.