Sharing Lists in HR Agen workspace
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09-25-2024 07:17 AM
if I have a filtered list in my Agent Workspace, Can I push it to other agents?
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Case and Knowledge Management
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09-25-2024 07:48 AM
Hi @Kass3m
I am not sure if this is possible, but the agents can save the filter and share it with others
https://www.servicenow.com/community/developer-forum/sharing-filtered-lists/m-p/1747829
Users should be assigned with filter_group role to be able to save and share the filters
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09-26-2024 12:08 AM - edited 09-26-2024 12:09 AM
This depends a bit on what you mean with "push it to others"?
You can always share a list in the new Configurable Workspaces over the share button. If you open the shared list you also have the same filter applied:
Furthermore, you could - as an Admin - also create records in the table which stores these "my lists" (sys_ux_my_list) :
With that approach you could - mass push - a custom list to whatever usergroup you want. However, I'm not sure if this is really necessary or if you should rather create a normal list for that audience.