Short Description invisible in employee centre

[Abishek1998]

Hi ,

I am facing this issue where the short description in not visible under my requests in employee centre for Employee relations cases but it is visible for Other hr request cases. I hae tried checking my request filter but the issue is same.

[Tanushree Maiti]

Hi @Abishek1998 

It seems it is working as per the product feature. Go through this KB article , perform the resolution steps and check whether its working.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0786442

Cause :HR is a scoped application and the widget need to access data from a script include of different scope then it need to be allowed in RCA table (Restricted Caller Access or sys_restricted_caller_access).

Short Description here is a field in the Task table and is in Global application scope, hence data table widget in HR scope was not able to access the field.

 

Resolution :The short description was not displayed because of the Restricted Caller Access Privilege on Read operation for Data Table widget.

Steps to find :

1. Go to sys_restricted_caller_access.list
2. Search for "short_description" as an example.
3. Check for Operation "Read" and Source "Widget: Data Table"
4. Open the record and the Status should be updated from "Requested" to "Allowed".

[Ankur Bawiskar]

@Abishek1998 

are you sure the short description is populated for that Case in backend?

are you sure the fields configured are correct in Standard Ticket Config?

share screenshots

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