Should the Dashboard always be created in Global scope?

[Sunit Amin]

The Dashboards I created in the Scoped app cannot be viewed by the end-user due to the error shown in the screenshot below

If I create the Dashboard in Global scope the end-user can view it.

Wanted to know if is it mandatory to have all dashboards in Global scope or is the configuration to fix the above error?

[Anil Lande]

Hi,

Have you given required roles to the user?

User should have roles from the scope in order to access scopes application data.

Thanks,

Anil Lande

[Anil Lande]

Check dashboard properties and see what role is required.

Thanks,
Anil Lande

[Sunit Amin]

Data can be accessed across scope based on ACL

[Susan Britt]

We ran into this issue in Quebec, where dashboards in the HR Core scope could not be viewed by users that were not HR Admins, even if they had the role/permissions to the dashboard and reports.  I'll try to find the old notes/case number about this, but the solution from ServiceNow was to create in the global scope.