Show Worknotes for a particular group

Community Alums
Not applicable

"Work notes on incident forms where the assignment group is 'Desktop support' should be visible only to members of the 'Desktop support' group."

Can we restrict Create and Read access of Incidents to only 'Desktop support' group members?

1 ACCEPTED SOLUTION

J Siva
Tera Sage

Hi @Community Alums 
Create one "Deny-Unless" READ type ACL to meet your requirement. This single ACL would be enough to restrict the users(Not part of the group) from creating/reading the work notes. PFB.

JSiva_0-1743588551771.png
JSiva_1-1743588587886.png

Hope this helps.
Regards,
Siva

View solution in original post

14 REPLIES 14

Hello @Community Alums 

 

Did you try the Deny Unless ACL as mentioned in my and also Siva's reply. 

 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

 

Regards,

 

Shivalika 

 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

 

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

Deny ACL should work. It doesn't matter if you've one or more "Allow if" ACLs.
I justed tested that in my PDI.
Let me know if you need any assistance.
Regards,
Siva

Community Alums
Not applicable

I have created ACL as below. Also given role

LexaHunger_20_0-1743589870292.png

 

Please check the "Advanced" check box. It'll display the script block at the botton where you need to write the below script.

answer = gs.getUser().isMemberOf('<Group name>');

 

JSiva_0-1743590032350.png

 

 

Which role you have given ? It will also be required if you give role both group and role. 

 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

 

Regards,

 

Shivalika 

 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

 

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY