Hi,
Can we have a single notification for the whole HR COEs when additional comments are added? Currently, notifications are configured for each COE as per OOB settings.
For example, if an HR Talent Management case is created and the assignment group is Recruiting, the "From" address is set to talentmanag@gmail.com. When additional comments are added, the notification is triggered from talentmanag@gmail.com. Now, if the assignment group is changed to Payroll (while the COE remains the same), and additional comments are added again, the "From" address should be updated dynamically to payroll@gmail.com.
Is this achievable? I suggested that the best practice would be to use the Transfer Case functionality instead, as it seems like a cleaner approach. Let me know your thoughts.
Thank you,
Jay
