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Resolved! Help with a business rule on the HR Service table

Hey Team, I am trying to accomplish something through a business rule that was created for us. The business rule originally is the following: (function executeRule(current, previous /*null when async*/) { // Add your code here if(!gs.getUser().isM...

Resolved! Why dashboard component is not working?

Hi all, I'm trying to add dashboard feature in HR workspace. During workaround I did the following: Created a new workspace module for HR workspace and added sn-dashboards-overview  component to it. Now when I open this module in HR workspace I'm ab...

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Vasu ch by Kilo Sage
  • 1943 Views
  • 5 replies
  • 1 helpfuls

Approve / Reject button on email notification

Hi Experts ,  I want to send the approve /reject button in the resolved notification to the "opened by " user for the case. Once the opened by user select approve  should trigger mail with : I accept the Solution (User can input his own body message....

Resolved! List edit ACL not working

Hello Team, I have a created a list_edit acl for some 'ABC' table, with ABC.*, role-snc_internal. So when I impersonate a user with snc_internal still it says that "Security constraints prevents from editing". Any help is greatly appreciated.   Thank...

kuttti by Kilo Guru
  • 2329 Views
  • 9 replies
  • 3 helpfuls

Install stuck for 4 days now on same item

Demo install stuck since Thursday.  Tried changing state to "Queued" and gets stuck on same spot.  See attachment.  Demo env is tusimpledemo.service-now.com.

terisevick by ServiceNow Employee
  • 935 Views
  • 1 replies
  • 0 helpfuls

Resolved! Global Search option not available for some users

The global search option is not available in the top menu for all of our backend users. Is this functionality limited to specific roles, such as admins? Or can we make this available to all backend users?

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JD Barlow by Tera Guru
  • 2402 Views
  • 1 replies
  • 2 helpfuls

Info Messages in UI pages after form loads

Hi All,     We have a use case to trigger approvals on the HR case form and it will be notified to the approvers using custom notification on approval table. Whenever the approver clicks on the approve/reject link from the notification the approval r...