Hello, In our HR Case, we have a Task with type 'Submit Catalog Item'. When viewing this task on the Fulfiller Side, there is a link directing to the Portal, saying "Go to Service Portal to continue to work on this task" Only once on the Service Port...
I understand that I can create templates for every single HR service but as most of our services are Low priority, I would like to have cases automatically get Low priority, unless a template is created with a higher priority. I notice that currentl...
Hello SN Comm, I want to see if anyone knows a good way to protect attachments that are attached to an HR Case form? Can it be locked to only the Assigned To (and maybe also certain users with a special role, etc.)? Maybe even having to enter in a pa...
All of the HR Services have 'Show case to subject person' as false. In this scenario we'll call the users Joe Manager and Joe Employee. Joe Manager opened the case for Joe Employee. Joe Employee is the Opened for and the Subject person. Joe Employee ...
Hey SN Comm, I had recently built an out of office function within our instance. The objective is to have users put in their out of office dates, and when then do they are ignored from being assigned Cases and Tasks. Within the Assigned To dictionary...
I´ve been trying to add a hyperlink to a record producer which is a request form essentially on the service portal. I tried using a UI macro (with jelly) but then found out this will not display in the service portal. Is there any easier way to do t...
We are currently implementing ServieNow as a case management tool within our organisation. I'm keen to find out if there are any standard processes, reports, workflows etc built into ServiceNow that aid in the reporting of data form the system, speci...
Hi, I am trying to schedule a quarterly audit report to run every 3 months, on the 15th of the month (April, July, October, January). The report's filter is set to pull data for the "Last months". When I set up the schedule using "Periodically", I ...
On our service portal we have a number of hyperlinks to other HR tools at the top. Is there a way to see how many times each of these has been clicked? We don´t have the performance and analytics plugin activated.
Hello everyone, hopefully someone out there knows the answer to these questions.... Background: We had a need to create a custom COE in our HRSD application within our Kingston instance. This is a brand new instance so we have nothing to worry abo...
Hi Folks, I am familiar with SN but newbie in HR application. I would like to get your recommendation in addressing our Business need. This is about the INACTIVE HR Profiles or users that we would still like to handle post offboarding process. We ...
Has anyone had success with a workday transaction level deeplink in ServiceNow HR? I found a thread from 3 years ago that said it was a workday limitation and have seen nothing further. Currently can deeplink away but only get to the front end logi...
Hi All, I have several forms with unique fields that I need to add to a table in HR in order to map the fields. Which table should I use? Should I create my own table and extend? Should I add to the HR profile table? Please help, which table should I...
We are just starting our HR knowledge base and are having some difficulties deciding on categories that can be used globally. I'm curious what other people have done. What categories do you use for HR knowledge? Are you a global company? Do you ha...
This may be a very basic question, but can someone explain to me how to use the 'sn_hr_core.hr_email' property to create cases. The Inbound action indicates that if the recipient contains the value in this property, then a case will be created. How...
