In hrsd module assigned to person is not able to see the hr cases.
hi,In hrsd module assigned to persoan not able to see the hr case.
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Agent is not getting the notification that a new interaction is available even when the status is set to Available in Agent Workspace
When an agent is Available in Agent Workspace, and a user initiates a chat using Virtual Agent, agent does not see the work item. The user just gets a message saying 'Routing you to a live agent...' Chat Setup Chat Queue Assignment Eligibility
HRSD - Certification
Hello , Anyone having dumps for HRSD Certification . Thank you !
Resolved! Knowledge Article expiry notification process - new author issue
Hey SN Comm Team, So, I had opened a case with SN on this one since it is all an OOTB process. They got back to me with a proposed solution. Basically, they said that normally their best practice for article author is for that never to change. That i...
Where the relationship of COE and HR service is configured for Case creation form in HRSD .
Where the relationship of COE and HR service is configured for Case creation form in HRSD. I need to make description fields mandatory on the Case creation form for all the services when user creates a case. For now the fields is coming mandatory for...
GlideAjax call on Workspace Client script
is it not possible to GlideAjax in a workspace client script under given function on onClick, i have tried to execute a simple one to test it out, but the response is not defined. Please find attachment for more detail, i have tried to customize copy...
Subject Person field is not coming up
Hello, Subject Person field is not coming up on Employee Relations case form. Can anyone help me with the same.
How to get the image to script include and convert to PDF to generate the image in letters
How to get the image that is stored in db_image table and then generate the letters which contains that image.The image is a Signature and we have created a M2M mapping table to get the sys id of the image , this is done successfully using Glide reco...
How can i "force" a lifecycle event to a next activity set for demo proposes?
How can i force the next activity set to run ? I want for example to run an activity set that called "On Leave" that is triggered by "start leave date" field This day is too far from today. Thanks in advance !
What is the difference between Knowledge-Centered Service (KCS) and Knowledge Base (KB) ?
Is Knowledge-Centered Service article different to a Knowledge Base article? When creating a article in the KCS does a KB article number get generated? When a article is created in KCS is the article published on the knowledge library ? or is the ...
Resolved! how can we add a person as a watchlist whenever he/she as tagged in comments in the workspace
Hi everyone, whenever a person is tagged in the comments in workspace is it possible to add them as a watchlist automatically...? In the attached screenshot @poornima batchu has been tagged in the comments. My requirement is when a person is tagged ...
Resolved! Granular delegation of non-task tables
We're working on configuring granular approval for all the approvals that we currently use in the system.For the most part, this goes swimmingly, but I have some trouble adding granular delegation for a non-task table. Use case When a new record is i...
Resolved! Unable to translate fields (description and value) on HR service [sn_hr_core_service].
Hi, I have created the FR translations for Hr service name, value & description field values respectively in sys_translated_text table. Only Hr service name showing the translated value when tested. Value & description field values are not getting t...
how to show reports in dashboard on weekly basis
Hi everyone, I have created a report by giving a condition Created relative After 100 days Ago . My requirement is to show cases created on last 100 days from the current date, I used the standard calendar per week. If I run the report today it is g...
Agent Workspace for HR Case Management - New version what's the difference from the older one?
Hi all, I have question regarding HR Agent Workspace. It looks like there is a newer version for San Diego and I'm interested in the new features of this version in compare with the original / older one. They call it like Classic version, but there i...
