I am working on building SLA for our HR Cases based on the HR Service. I have two options to build them: Create an SLA based on each HR Service and name them by the HR Service- This is clearly harder to build, but is easier to report on since I'm una...
Hi all, Our system property sn_hr_core.impersonateCheck is set to true. This causes the field rich_description to not give results in a scheduled report about HR cases. The scheduled report runs as an HR admin role. How can we fix this? Thanks for yo...
Hi, When creating a HR case in the backend the work notes are lost during the creation, for particular group members only. My requirement is to investigate this issue. Below are the steps I'm following to create a case Create new case - > select use...
When the knowledge article is in Draft state why the workflow is not showing up in the related links there is a requirement to show up the workflow in related links There is no Related link like show workflow
We are going live with the Human Resources Scoped App: Core and are running into an issue. We have activated the plugin in the Production instance. The issue is the [sn_hr_core.admin] role is not being granted by the “admin” role, so we are locked ou...
So , i have a requirement i need to hide a option on Lookup Select Box Field (we are getting options from a custom table), based on logged in user roles. For example , if logged in user has admin role , show them 3 fields - X,Y,Z otherwise show only ...
we get following error when user try to change password.the scope human resource 'core' has scoped administration enabled and this user has protected roles but you are not an administrator of the scope.what i should do to fix this?
Hello Team, Could you please help me on this, Why question choice table doesn't show record related to HR core application record to the snc_internal role users
Is there a workaround to sending notifications to employees who are on leave of absence? Our client cuts off access to their systems to any employee who is on LOA, and they want to be able to still send them case/incident notifications for anything t...
I am trying to get the org chart widget to display its tree structure based on the positions table so I could see all the positions reporting to an individual and also have positions currently filled be populated from the HR Profile. Any and all sugg...
Hi, I want to learn how to create lifecycle events. I'm new to lifecycle events. Can anyone please tell me one use case for lifecycle event and step by step configuration that I can implement in my pdi. Regards, Nivedita
I want to remove the 'Most Useful' Links Widget from KB article Portal view. How should I be able to achieve it?
Hello There!!, I am trying to build my own custom HR service case options, but before doing so, I would like to know the existing execution flow of case options. I am well aware that the Case options are stored in the sn_hr_core_service_option and a...
Hi, I know how to restrict email for inbound emails but don't know to restrict outbound emails. We can use multiple email address for one ServiceNow instance. ex - When email sent to dev123+test@servicenowdevelopers.com then HR service should be ...
Looking to send out an email from a case within ServiceNow to a large number of recipients. Is there a recipient limit for emails sent from ServiceNow cases? Also, is there is an audit trail?
