What is the purpose of COE in HR Service Delivery?
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09-24-2019 03:39 AM
What is the purpose of COE in HR Service Delivery?
Why do we need a COE based architecture and rather not have a structure without COE where in I have a case created on General Case table and categorized based on Topic Category and Topic Detail(refer screenshot attached).
Would like to understand the advantages of COE based architecture over non COE in terms of scalability, performance, visibility restrictions and costing in HR Service Delivery.
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HR Service Delivery
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09-24-2019 04:10 AM
Hi Rutva,
check links below
https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/concept/hr-centers-of-excellence-coes.html
Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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09-25-2019 02:50 AM
Thanks Ankur.
I have gone through the documentation link and videos provided, understood the functional concept of COE. But would like to know more from architectural perspective. Does COE model have any benefits on performance of the system? How scalable is the COE structure. Is it possible to add new COE. Because as per my conversation with Servicenow team , to add a new COE we need Servicenow intervention.
As an alternative, we are planning to remove COE data model and keep just one General HR Case table(sn_hr_core_case) to which all the Topic Categories ,Topic Details and HR Services will be mapped. So just want to understand how feasible this alternate solution is in terms of scalability , performance and security. Will it have any impact on performance or data retrieval.
Regards
Rutva
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11-27-2024 04:35 AM
Replying to help others
Here's the latest link, describing COE data model and the benefits of using it - start with the video, it is very informative
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09-24-2019 05:08 AM
Hi Rutva,
COE is nothing but center of excellence .
In HR COE all categories of HR functions have been derived from core table called HR Case Table.
HR categories might be for example:HR Payroll, HR Employee, HR workforce or HR operations etc.
So as all this categories are derive from HR Case table, incase of sensitive data we can protect it from other categories.
Benefits :
1. allow you to configure data, service and process on each COE
2. limit access to sensitive information
3. consistency in reporting and metrics
4.help you drive automation
Please refer below links:
Do mark it helpful if this resolves your query!!
Regards,
Ajay
[ Architect | Certified Professional]
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