Journey Accelerator Stage and Task state are defaulting to Draft and not Ready
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10-21-2024 11:26 AM - edited 10-21-2024 11:27 AM
I've built out a new JA plan with tasks to be part of our existing lifecycle event. When I create a new lifecyle event the JA task and the stage the task is under are created with a state of Draft.
Do I need to create a flow to have them in the Ready state upon creation/insert? Or is there a configuration I can make that will change this?
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10-21-2024 10:17 PM
Hi,
If journey and journey plan is in ready state, journey accelerator tasks will be in ready state.
Can you check the state of journey?
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10-22-2024 12:35 PM
I am seeing the JA plan is in a draft state. I found that the business rule isn't triggering to change the plan to Ready because the Start On date isn't filled in. I'm unclear where this date gets set.
Do you know what updates this field?
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10-22-2024 11:37 AM
I'm seeing the Journey plan in a Ready state but the Journey accelerator action plan is in a Draft state. Is there a configuration I can set to automatically set a JA plan to Ready at creation? Or does this need to be done through a flow or business rule?
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10-25-2024 02:01 AM
Can you share screenshot of journey record?
Is the start on date updated on journey?
Can you also try to set employment start date of the employee in future