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‎02-27-2024 04:35 AM
Hi,
An SLA is defined for the Task based table. Now the Requirement is for some Records, I should Provide the Capabily for the Processors to request the SLA time Extension. Is it possible to Extend the SLA time just for some Records? If so How can I do it?
Thank you!
Solved! Go to Solution.
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‎02-27-2024 05:02 AM
They're describing the symptom and not the cause.
WHY would their underpinning contracts allow for time extension?
"Because I'm waiting on the customer"? Put a pending state and a pause condition.
"Because its lower priority now?" New SLA that's priority based + retroactive start.
"Because the breaches look bad on my reports?" Don't care, do better.
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‎02-27-2024 05:02 AM
They're describing the symptom and not the cause.
WHY would their underpinning contracts allow for time extension?
"Because I'm waiting on the customer"? Put a pending state and a pause condition.
"Because its lower priority now?" New SLA that's priority based + retroactive start.
"Because the breaches look bad on my reports?" Don't care, do better.
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‎02-29-2024 02:17 AM
Thanks @Uncle Rob
