HRSD

[abhisek]

If HR Case is rejected for 2nd time or more than 2nd time after case was moved to Awaiting acceptance step, I have

to store the rejection reason somewhere respective to the rejections like, 2nd rejection reason for the 2nd rejection and 3rd rejection reason for the 3rd rejection reason and so on.

Can anyone please let me know ASAP how I can implement it as it is urgent.

[Sandeep Rajput]

@abhisek  There are multiple ways to do it, one way could be to define a custom field on the sn_hr_core_case table and have the field type as Name Value Pair. Each time the case solution is rejected you can add a name value pair into this field.

e.g.

{"1stRejectopm":"did not like the solution",

"2ndRejectopm":"Solution did not work",

}

For more information on name value pair field, please refer to https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/field-admini...

Hope this helps.