SLA is getting attached to only one HR Service

Aswathy2
Tera Expert

Hi All,

I am new to servicenow,exploring different OOB functionalities.

I have created an SLA  as below with only one start condition (active is true).

When I am creating an HR case,If i select HR Service as General Inquiry,the SLA gets attached to the HR case.But if i select any other HR Service ,the SLA is not getting attached.

Can anyone guide me to understand the issue? Is there any relation between the HR template and SLA?

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1 ACCEPTED SOLUTION

KirstinR
Mega Expert

Hello:

I believe you would need to set-up a SLA definition for each COE table.  The screenshot above indicates this SLA definition is for the General HR Case table [sn_hr_core_case].  

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2 REPLIES 2

KirstinR
Mega Expert

Hello:

I believe you would need to set-up a SLA definition for each COE table.  The screenshot above indicates this SLA definition is for the General HR Case table [sn_hr_core_case].  

Swapnil Shirsik
Giga Guru

Change table to hr_case if you are applying SLA for HR cases.