Tab is always 'Loading visualization data' and will only display correctly if Refreshed
Tab is always 'Loading visualization data' and will only display correctly if Refreshed in Platform Analytics Dashboard. How can i restrict this behaviour?
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Tab is always 'Loading visualization data' and will only display correctly if Refreshed
Tab is always 'Loading visualization data' and will only display correctly if Refreshed in Platform Analytics Dashboard. How can i restrict this behaviour?
Human Resources (HR) Fundamentals: Task 3 - Assign Skills to HR users and group - lab not validated
Hello everyone, I am working on the third task of the Human Resources (HR) Fundamentals Simulator. I verified everything, but the lab won't be validated. What can I do to proceed the following labs? Thank you so much in advance.
Resolved! HR Agent workspace (configurable) - Set the Case Timeline Ribbon to be minimized by default?
Hello, Is it possible to set the Case Timeline Ribbon to be minimized (collapsed) by default when you view a Case? It takes up a lot of vertical screen space and creates a poor user experience for our ER team. The only solution I have come across is ...
Activities are not attaching in HR LE Case
Hi All,We have configured a lifecycle event for new hire onboarding, which includes activity sets and activities. However, when I raise a case, even though the trigger condition for the activity set is "Immediate," no activities are getting attached ...
Covered countries Mapping impact on assignment groups
Dear Team,Greetings I would like to understand the Mapping of covered countries impact if any:Some assignment groups under the People Services team are not mapped with any covered countries,will there be any possibilities impact when we try to map th...
Resolved! How to change the Font to entire Portal.
Hi, Is there any possibility to change the font for entire Portal. Let me know the best way to change the font if possible. Thanks & Regards
Translate description of document task with 'Use global descriptions for translations' does not work
I am trying to use 'Use global descriptions for translations' of document task template to translate short description/description of document task, it does not work.I tried 'Use global descriptions for translations' of HR task template, it is workin...
Linked Cases Related list Add Button for Agent Workspace for HR Case Management
I need a Related List with name as Linked Case with the configuration need to link the 2 different Employee Relation cases into one. For this I have created a many to many Definition with the below Information i have created a Relationship as well wi...
repeated typing and freezing issue
Hi All,When connecting to a live agent through Virtual Agent, if the agent does not accept the chat within 5 minutes, I get the option to create a case.Here’s what happens:1.I type a message (e.g “random text”), but the chat freezes and the free-type...
HRSD Lifecycle Events Limitations
Hello HRSD Community, We are building a flow using Lifecycle Event for our employees. When HR Cases are raised for this flow, there are around 40-42 Tasks which would triggered as per the flow which is being built using Lifecycle Event. We are told ...
suspend a HR Case from workspace is reverting to work in progress, and can suspend from native ui
When we are trying to suspend an HR Case from Workspace, a pop-up appears ans state changes from work in progress to Suspended, and after filling in the details in pop-up, the status reverts to work in progress and reason from pop-up is updating to w...
Approval triggered to line manager from HR Case
Hi,I have a requirement wherein an intake form is submitted with 10 employee details. Once the form is submitted it creates a case and should go for 2 different managers for approval in parallel. Any of this manager can see the details and then appro...
Unable to view data in report
I'm trying to create a report on the sys_outbound_http_log table,but this table is not available in the reporting source list. To overcome this , I have created a database view including this table. However ,when I try to generate the report, no dat...
I have added additional approval in OOB knowledge- approval Publish
Hi Team,I wanted to add additional approval once it is approved by ownership group.I have added additional stage in Cloned-OOB flow. and added Knowledge admin as approvers.although approvals are triggering, But Email notifications are not getting sen...
