Hello everyone,I am learning about HRSD and i have a few concerns about the HR Template.I will provide my configuration information as follows:1. I have created a Record Producer as shown below:2. I have created a lifecycle event and mapped it to the...
Hi, To show HR Service for Lifecycle Event in portal we need to create record producer.1. When we create record producer to show that HR service in portal for lifecycle event what should we select table name for that. Is it something specific to req...
Hi there, When I asked in workspace(SOW)'s incident record, I found agent assist works well. But when I go to HR Agent workspace and open a hr case , I can't found any result in agent assist. Any advise for me? Thanks. ps.
Hi, anyone know why “Save as draft” was disabled for HR Record Producers after upgrading to latest version of Employee Center? (v 37.0.7) “HRM Catalog Item” widget (sp_widget_9e0a0e9373a75300c629e1e54cf6a7cd) hard codes the “hide save as draft” inste...
The rise of artificial intelligence has reshaped today’s fast-evolving work environments, transforming human resource (HR) operations, which is no longer a luxury—it's a strategic necessity. As organisations evaluate digital solutions to meet workfor...
Hello everyone,I am learning about HRSD. I noticed that there is an HR Template feature as shown in the image below. I am wondering what characteristics a table must have in order to be displayed and selectable in the Table field.I have done some res...
Hi Community, We are exploring ways to enhance the visibility of Live Chat notifications for our HR Advisors. Currently, the system only provides a single, low-volume sound notification, which is often missed—especially when advisors are handling mul...
Hi, Can anyone please provide use case for lifecycle event and step by step configuration for that. Regards, Nivedita
Hello Everyone I'm facing an issue that seems to be related to ACLs. Problem:When I try to create an HR case manually using a user with the admin role, the case is created correctly, and all fields load as expected.However, when I impersonate a non-a...
Hello Everyone,We encountered an issue where attachments added during HR case creation are visible to the admin, but not visible to users with the sn_hr_core.basic role.Like in Below SS it is coming : After comparing the DEV and PROD environments, w...
Hi everyone,I'm working on a requirement to generate a report that tracks:The number of touches (state changes) for HR cases, specifically when the state transitions from Work in Progress to Closed Complete, Cancelled, or Incomplete.The number of tou...
Hello Everyone,In HRSD, when creating an HR Case manually by clicking the "+" icon inside Agent Workspace, I’m able to create the case successfully — as shown in the screenshot below: However, when I impersonate a non-admin user, the page either does...
Hi everyone!We recently received a question about leveraging ServiceNow HRSD to manage Wage Notices, particularly for states like NY, DC, and CA.Since compensation data isn’t currently part of our ServiceNow HR Profile, we’re exploring possible workf...
I've been asked if the total view count on a knowledge article is cumulative or per published article. Each version has a view count number and it seems like it only grows larger, which is why the question. Thanks!
Hi Team,We have custom table and in that we have custom field as TOPIC When moving from one topic to the other topic, the SLA task gets updated with the new value i.e Whenever there is a change of TOPIC on a case the SLA definition changes. But what ...
