HR task is created of type collect employee input, saying invalid or not authorized in portal

Nominee Details Submission via Employee Center

We need to design a process where an employee can submit their nominee details through the Employee Center portal. Once the user submits the form, the following actions should occur:An HR Case should be automatically created.The submitted nominee dat...

How to Hide Particular Activity Set if logged in user is the manager of the subject Person

Hello @community I would like to hide an activity set from journey details page when loggedin user is the manager of the LE case.I am aware of the checkboxes what we have on the activity configuration for display for opened for and display for subjec...

Enable Approve/Reject button on ESC portal

Hi Experts,  We have a requirement of adding the approve / reject button on ESC portal on the request page . If the resolution given by the agent is correct and the user is satisfied it will accept the solution otherwise reject it . How can we enable...

Validation Failure for Creation of HR Criteria Record for Full-Times Employees

Hi All, I am following the course of HRDS Implementer(Path)  - Human Resources (HR) Simulator (San Diego) Course. In the following course, I have difficulty in the establishing HR Criteria and User Criteria Content.  Even though I created exactly as ...

regarding surveys

When user receives email to provide survey feedback and they click on thelink - it should directly take them to the actual survey response page and not redirect them to portal   Since the survey response is a platform capability and not restricted to...

User Criteria, Deleted record still available after migration

I have removed a record under the Not available for section in user criteria, but after the migration, this changes is not moving to the new instance. I have tried capturing it multiple times but the same issue occurs. Please help me resolve this iss...

Time out node in virtual agent designer topic

Hi,Is there any way we can apply a max-wait time/timeout branch after live agent doesn't accepts the live agent chat in a virtual agent designer topic? If yes, how can I do it? Thanks in advance!!

Hide Offboarding case from My Requests in Employee Center for subject person

I’m trying to hide Offboarding HR cases from the Subject Person in Employee Center → My Requests, only when the user is an external worker (contingent worker / subcontractor) based in Spain. HR Criteria and COE configuration are not working, as the c...

Add User in CC of an email

Hello,I have a requirement in my current project where I need to create an email script in ServiceNow. In the User table, I have three custom fields: L1 Approval, L2 Approval, and HR Employee. I need to include the users from these fields in the CC s...

Reevaluating Flow Hr Activity set trigger check

Putting this here so someone doesn't waste too much time on it.With workflows, you could force a reevaluation of activity set triggers using the script below (available in the "Condition with Event BR (Demo)" business rule if you have it) :  (functio...

Incorrect tags are being added to HR cases

I have a requirement where, in many cases, incorrect tags are being added even when the tag conditions are not met. In the example case, although the short description does not contain any keywords matching the Payroll input tag, the tag is still add...

hide HR case details in the esc

Hi Community,I’m working on an HRSD offboarding scenario and looking for guidance on the best-practice approach for HR case visibility.For an offboarding HR service:The HR case should be hidden from the subject person when the subject person is an ex...

Hide Offboarding Requests for Spain External Subject Users on Employee Service Center (ESC)

 Hi everyone,I’m working on Employee Service Center (ESC) and need some guidance.Requirement:I want to hide Offboarding requests from being displayed in “My Requests” on ESC only for subject users who meet the following criteria:Country / Legal Entit...