About KirstinR

KirstinR · 02-27-2020

I am hoping someone can point me in the right direction as to where to find what Lifecycle events are out of the box with Enterprise Onboarding and Transitions?

KirstinR · 10-25-2018

We are in the process of testing the London upgrade in our test instance. During our testing, we noticed that cases manually created from the UI page for a VIP the priority is defaulting to 2. It's overriding our HR templates. HR templates - none ...

KirstinR · 01-25-2018

I would like to calculate the "Average Resolution Time" based on our business hours. I have created:2 Automated Indicators: 1) Summed Duration of Closed HR Cases 2) Number of Closed HR Cases1 Formula Indicator: ([[Summed durati...

KirstinR · 11-10-2016

We are very new at using the ServiceNow HR module. Our priority field is automatically populated according to the priority lookups. We would like to override the lookups from time to time when HR calls to rush a case. Currently when we rece...

KirstinR · 11-20-2019

Do you have the payroll inbound action running before he general inquiry inbound action? The "Order" number would dictate this.

KirstinR · 11-13-2019

I thought I would also share. The reason we use an admin account as the "Run As" is because if "Run As" reflects an actual associate and that associate would leaves, that scheduled job would no longer work.

KirstinR · 11-13-2019

We ran into a similar issue because our "Run As" was "Admin" but the admin account did not have access to HR cases. Once we added the admin account to the proper groups, the scheduled job worked properly.

KirstinR · 11-13-2019

Does the "Run as" on the scheduled job have the correct access (roles for HR cases)?

KirstinR · 11-05-2018

Thank you for your response. I actually ended up opening a HI ticket. There are 2 script includes ("hr_caseajax" and "hr") and the system property that set the high priority.The Script include 'hr_CaseAjax' is checking for vipPriority value for HR...

User Activity

What are the out of the box Lifecycle Events?

Priority is defaulting to 2 for Cases created from the UI page for VIPS

Average Resolution Time Based on Business Hours

Priority override

Re: HR Case auto-assign based on incoming email using Inbound Action

Re: Bulk Case Creation - Scheduled job issue

Re: Bulk Case Creation - Scheduled job issue

Re: Bulk Case Creation - Scheduled job issue

Re: Priority is defaulting to 2 for Cases created from the UI page for VIPS