SLA is getting attached to only one HR Service

[Aswathy2]

Hi All,

I am new to servicenow,exploring different OOB functionalities.

I have created an SLA  as below with only one start condition (active is true).

When I am creating an HR case,If i select HR Service as General Inquiry,the SLA gets attached to the HR case.But if i select any other HR Service ,the SLA is not getting attached.

Can anyone guide me to understand the issue? Is there any relation between the HR template and SLA?

[KirstinR · Accepted solution]

Hello:

I believe you would need to set-up a SLA definition for each COE table.  The screenshot above indicates this SLA definition is for the General HR Case table [sn_hr_core_case].  

[Swapnil Shirsik]

Change table to hr_case if you are applying SLA for HR cases.