SLA

[kali]

Hi ,

Is it possible to run sla based on assignment group? Thanks in advance

[AndersBGS]

HI @kali ,

Yes, you can just create a start condition that states: "assignment group is XXX". By this, the SLA will first start when all the conditions is met.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[kali]

Hi Anders,

Is it possible to use one sla for different users such that based on the assigned to , the sla will run on the assigned to local time . Thanks in advance

[AndersBGS]

Hi @kali ,

No, not as far to my knowledge. You can either create the SLA according to the ServiceNow configured timezone, or you can create a schedule for a specific timezone. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Nayan Dhamane]

Hello @kali ,

Pleas use the condition as shown below in screen shot: