Source of Attachments

sai78
Kilo Guru

‎08-29-2023 01:53 AM - edited ‎08-30-2023 07:57 AM

 

Would it be possible to track the info on source of Attachments uploaded on cases ?

 

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3 REPLIES 3

Samaksh Wani
Giga Sage
Giga Sage

‎08-29-2023 01:57 AM

Hello @sai78 

 

Go to sys_attachment table from the application navigator.

 

Plz mark my solution as Accept. If you find it helpful.

 

Regards,

Samaksh

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Ankur Bawiskar
Tera Patron
Tera Patron

‎08-29-2023 02:02 AM

@sai78 

not possible to keep track of this.

Attachments can be added via script as well.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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SwarnadeepNandy
Mega Sage

‎08-29-2023 02:09 AM - edited ‎08-29-2023 02:18 AM

Hello @sai78,

OOTB this is not possible. But the question seems very interesting and quite valid as well.

Thinking aloud, what you can do is run different scripts on different entry points to rename the file and append it with source information.

For eg:

If the file name of the file getting attached from portal is "screenshot_101", change it to "screenshot_101_portal".

If the file name of the file getting attached from agent workspace is "screenshot_101", change it to "screenshot_101_agwsp".

 

Hope this helps.

 

Kind Regards,

Swarnadeep Nandy

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